SBA/Commercial Servicing Specialist I

Redwood Credit Union is looking for an SBA/Commercial Servicing Specialist I, who will be responsible for boarding, funding and servicing all loan types in accordance with RCU and SBA policies and procedures. Responsible for managing exception, delinquency, and other department reports. Track all insurance and other requirements of entire loan portfolio on an ongoing basis. Serve as a backup to the SBA/Commercial Servicing Specialist II in many areas such as 1502 reporting and file auditing.

Key Responsibilities

• Board, fund, and service all loan types, including SBA loans
• Post SBA loan payments consistent with SBA requirements to avoid significant penalties
• Prepare monthly 1502 reporting to Colson Services for the entire SBA loan portfolio (backup to SBA/Commercial Servicing Specialist II)
• Perform review of loan files to ensure they are accurate, complete and closed in accordance with RCU and SBA guidelines (backup to SBA/Commercial Servicing Specialist II)
• Coordinate collateral changes and other loan modifications
• Maintain accurate records of loan data, prepare, and remit regular reports, both for internal and external users
• Assist with loan documentation preparation as needed
• Manage exception reports to ensure loan requirements and deadlines are met
• Prepare loan demand statements, payoffs, release of collateral and reconveyances
• Prepare watchlist reports for management and collaborate with Business Services team
• Monitor delinquency report and alert management as needed
• Make advances on lines of credit within established credit limits, as necessary
• Develop and prepare department reports as required
• Provide exceptional service to all Members, volunteers, internal team members and service providers
• Answer Member questions as they relate to Business Service deposits and loans
  
  
  

Other Functions:

• Provide general assistance to Business Services Management in department projects
• Complete special projects as assigned
  
  
  

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S
  
  
  

Minimum Qualification: Knowledge, Skills and Abilities

• Knowledge of all laws, rules and regulations pertaining to business and SBA compliance
• Knowledge of business loan processing concepts, procedures, and methods
• Excellent written and verbal communication skills
• Skill in the operation of a PC with word processing, spreadsheet and presentation software and Internet and intranet access
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches
• Ability to establish and maintain effective working relationships with a diverse group of people
• Ability to use judgment and discretion in making decisions
• Ability to prioritize, organize time, and work independently
• Ability and desire to work in a team environment
  
  
  

The ideal candidate has a combination of education and experience equivalent to a high school diploma and a minimum of four years of experience in SBA and/or business loan process administration and servicing.

Compensation: Base starting range: $30.00 to $40.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement- Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
  
  
  

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
  
  
  

Physical Requirements:

• Ability to stand, bend, stoop, sit, walk, twist, and turn
• Ability to lift up to 15 pounds
• Ability to use a computer keyboard and calculator
• Work environment is indoors; majority of the time is spent sitting at a desk
• Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
  
  
  

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@redwoodcu.org. To ensure fairness and consistency, we’re unable to respond to individual inquiries about application status.