What are the responsibilities and job description for the Product Manager- Service Now position at RedStream Technology?
Job Description Product Manager- Service Now FTE Role Hybrid, NYC The Systems Manager, ETS Service Management Office is responsible for the strategy, governance, and execution of IT Service Management (ITSM) capabilities and the ServiceNow platform. This role leads ITSM, CMDB, ITOM, and platform workflows to ensure they are accurate, intuitive, scalable, and compliant. The core focus of this position is improving CMDB and asset data accuracy, enabling user friendly and agentic workflows, and advancing ServiceNow as a trusted, enterprise service platform.
The role also leads AssureOps, the function accountable for migrating code and configuration to production in support of change management and segregation of duties, with a future vision to automate deployments. This role partners closely with operations, infrastructure, product, security, and delivery teams to improve platform quality, operational efficiency, and automation maturity. Responsibilities: Own the ServiceNow platform strategy, standards, and roadmap across ITSM, CMDB, ITOM, and supporting capabilities.
Provide leadership for incident, problem, change, request, knowledge, and configuration management processes. Establish and enforce platform governance, including configuration standards, lifecycle management, data stewardship, and technical debt management. Drive measurable improvements in CMDB accuracy, completeness, and reliability, including CI ownership, relationships, discovery integration, and reconciliation.
Define and monitor CMDB, ITSM, ITOM, and change management KPIs, translating insights into prioritized improvement backlogs. Simplify and optimize end to end workflows to improve usability for both end users and service agents. Advance agentic experiences within the ServiceNow platform that enable intelligent automation, multistep orchestration, and decision support, with appropriate controls and auditability.
Lead the AssureOps function responsible for migrating approved code and configuration changes to production in compliance with segregation of duties and change management controls. Define and execute the futurestate vision for AssureOps, evolving toward automated deployment pipelines. Partner with security, risk, audit, and compliance teams to ensure platform operations meet regulatory and control requirements.
Lead, manage, mentor, and develop a team of system analysts and specialists. Communicate platform strategy, risks, and progress clearly to technical and nontechnical stakeholders, including senior leadership. Drive adoption of new experiences through coordinated communications, training, and launch support, ensuring measurable post-release outcomes.
Stay informed on industry trends and best practices and develop strategies to advance digital employee experience. Qualifications: Bachelor's Degree and a minimum of 8 years' work experience to include at least four (4) years' experience in IT Operations in any industry. or Master's Degree and a minimum of 6 years' work experience to include at least two (2) years' experience in IT Operations in any industry.
Salary : $145,000 - $195,000