Workday Support Analyst

Job Description Summary

Performs system administration, configuration, maintenance, and support for multiple companies of all Workday systems including, but not limited to; Financials, Human Capital Management, Procurement and Payroll. Performs high-level, technical analysis to identify and coordinate the development, testing, and implementation of business process resolutions and enhancements in order to more efficiently carry out the business and operational needs of RFCU and related service organizations. Coordinates and participates in application testing and problem resolution with subject matter experts in each respective area of the Workday system. Serves as a liaison between business units and Workday technical consultants, as needed, keeping internal controls a top priority. Has a clear understanding of RFCU and related service organizations business operations, products, and compliance requirements. Prepares detailed documentation for end-user training, user guides, and change management.

Workday Support Analysts are distinguished from Senior Workday Support Analysts by their applicable education, experience and responsibility for carrying out complex applications support activities independently, with a sound understanding of Credit Union business operations, products and compliance requirements.

Job Description

Essential Duties and Responsibilities

• Performs system administration, configuration, maintenance, and support of all Workday systems for RFCU and related service organizations, including, but not limited to: Accounting & Financials, Human Capital Management & Recruiting, Procurement, Payroll, and Analytics. Performs global system setup and design, including business processes and reporting; develops and maintains inbound and outbound data interfaces/integrations with core banking system and multiple third-party systems; researches, analyzes, makes recommendations, and resolves a wide variety of technical system problems.
• Works with subject matter experts and process owners within the organization to develop efficient technology solutions and prioritize requests; provides technical guidance and training to RFCU and related service organizations’ staff to interpret and apply policies, procedures, and regulatory requirements; provides information to management, internal customers, and vendors to ensure the accuracy and completeness of system documentation.
• Performs configuration and maintenance of security profiles for all employees across multiple companies. Works with Information Technology to ensure compliance with RFCU and related service organizations’ security policies.
• Leads and participates in systems testing and upgrade processes; oversees and/or develops test scenarios; analyzes the effectiveness and functionality of new programming to ensure all requirements are met; notifies programming staff of testing problems and required updates to programming.
• Documents and presents system change requirements to Workday Steering Committee. Maintains employee user guides and facilitates training of end users.
• Develops functional configuration for new applications or updates/enhancements to existing applications. Troubleshoots and resolves system performance and application issues. Serve as liaison between business units and Workday technical consultants, as needed.
• Creates and maintains complex data uploads into Workday utilizing Enterprise Interface Builders (EIBs).
• Completes Workday training and self-study to achieve and maintain knowledge required to continuously service RFCU and related service organization products, services, and overall operations.
  
  

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.
  
  

Education/Experience

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of education and experience may be considered.

Education Requirements

4 Year / Bachelors Degree - Management Information Systems, Information Technology, Human Resources, Accounting or a closely related field. - Required

Experience Requirement

Workday Pro Certification - Preferred

3 Years - Responsible experience in performing system configuration, analytical support, testing and related functions for business applications - Required

3 Years - Prior relevant experience in Workday systems - Required

Skills/Abilities

• Effectively apply internal/external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union and related service organization products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Analyze detailed information, work creatively and analytically to solve problems and make decisions in accordance with Credit Union and related service organizations’ policies and procedures and applicable regulatory requirements.
• Exercise sound judgement in proposing and implementing change, assume appropriate responsibility for decision-making, demonstrate a sense of urgency.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations. Work in a team-oriented environment.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software including specialized accounting systems and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one’s own time effectively.
  
  

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Intermittent lifting and carrying up to 25 pounds.
  
  

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

Works in a general office environment.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.