Front Desk Clerk

** Serious Applicants only**

RedRoof in Alexandria, LA in seeking an honest Front Desk Attendant to serve as the face of our business and will be responsible for creating an excellent first impression for all guests. We are looking for a friendly, motivated and professional individual who genuinely enjoys being around helping people, has great attention to detail, enjoys learning and is an excellent multi-tasker. The ideal candidate will have previous experience in customer service, accurate cash handling/credit card processing, and will understand the importance of responding quickly to guests' needs and complaints.

Responsibilities & Duties:

Answer the phone at the front desk to respond to current and prospective guests' needs in a timely manner.

Respond to guests' inquiries and complaints in a timely manner.

Book reservations for individuals, families, groups and companies using the utmost accuracy.

Greet all guests as they arrive at the front desk.

Refer guests to local amenities and venues. Be their point of contact for local information and events.

Communicate guest' requests and complaints to the appropriate department.

Keep an accurate record of the daily cash and credit card transactions.

Maintain a clean, organized and professional work environment at all times.

Keep the lobby, office, breakfast and entrance area clean and presentable at all times.

Qualifications & Skills

High school diploma/GED required

Has reliable transportation

1 years' of customer service experience

Ability to use a variety of computer applications

Able and willingness to work evenings, weekends, holidays and night audit shifts

Excellent people and communication skills

Must always maintain professional and friendly phone etiquette at all times

Must always maintain a professional and friendly manner with guests in person

Ability to work independently

Willingness to maintain confidentiality

Job Type: Full-time

Pay: From $10.00 per hour

Work Location: In person

Salary : $10