What are the responsibilities and job description for the CSM position at REDNERS MARKETS INC?
DEPARTMENT: Front End
REPORTS TO: Store Director/Bookkeeper
FLSA STATUS: Non-Exempt
JOB SUMMARY:
To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.
ESSENTIAL JOB FUNCTIONS:
- Promote customer goodwill by providing high standards of customer service.
- Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards
- Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
- Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
- Delegate responsibilities to cashiers as prescribed by store management.
- Conduct training programs for new associates, as well as associates already on board.
- Assist cashiers with price checks.
- Keep store management and scan coordinator informed of all pricing problems.
- Assist customers with returned merchandise, over rings, and overcharges.
- Approve customer checks and enforce check cashing policies.
- Maintain a regular cleaning schedule and overall good housekeeping of the front end.
- Order and control front end supplies (register paper, ribbons, etc.)
- Greet and customers and be observant of people in the store.
- Abide by all company policies as stated in the Employee Handbook.
SUPPLEMENTAL JOB FUNCTIONS:
- Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Strong oral and written communication skills for dealing with customers, employees, and Vendors.
- Strong analytical and mathematics skills for conducting accurate audits.
- Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
- Must be able to stand upright for the majority of your scheduled work shift.
Benefits:
Health Insurance, Vacation & Paid Time Off