Customer Service Representative

Redmont Talent Partners is working with a leading trucking and transportation company in Birmingham, AL who is seeking a motivated and customer-oriented Customer Service Representative to join our team and provide exceptional service to our valued customers. If you are looking for a part time role (20-30 hours per week) during school hours, this could be a great fit for you!

Position Overview: As a Customer Service Representative, you will be a vital point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You will play a key role in maintaining positive relationships, addressing inquiries, resolving issues, and coordinating effective communication between customers and internal departments.

Key Responsibilities:

Customer Interaction:

• Serve as the primary contact for customer inquiries, orders, and requests, demonstrating a high level of responsiveness and empathy.
• Handle incoming calls, emails, and messages in a courteous and timely manner, providing accurate information and assistance.

Order Management:

• Process and manage customer orders, ensuring accurate documentation, scheduling, and coordination with dispatch teams.
• Monitor shipments to track progress and provide customers with timely updates.

Issue Resolution:

• Address customer concerns, complaints, and inquiries professionally and efficiently, striving to find effective solutions that meet both customer and company needs.
• Collaborate with relevant departments to resolve service disruptions, delays, and other operational challenges.

Documentation and Reporting:

• Maintain detailed and organized records of customer interactions, orders, and communications.
• Generate and distribute regular reports and updates to customers regarding their shipments.

Relationship Building:

• Develop and nurture positive relationships with customers, understanding their unique requirements and providing personalized service.
• Proactively engage with customers to gather feedback and identify opportunities for improvement.

Cross-Functional Collaboration:

• Work closely with internal teams, including dispatch, operations, and sales, to ensure seamless coordination and alignment of customer needs.

Product Knowledge:

• Develop a strong understanding of the company's services, pricing, and service areas to effectively address customer inquiries.

Continuous Improvement:

• Contribute to the enhancement of customer service processes, suggesting improvements and participating in training and development initiatives.

Qualifications:

• High school diploma or equivalent; associate's degree or relevant certifications preferred.
• Proven experience in customer service or a related field, preferably within the transportation or logistics industry.
• Excellent communication skills, both verbal and written, with a strong ability to actively listen and convey information clearly.
• Empathetic and customer-focused approach to problem-solving.
• Strong organizational skills and attention to detail.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Ability to work well under pressure and adapt to changing priorities.
• Positive attitude, team player, and willingness to go the extra mile to ensure customer satisfaction.

Redmont Talent Partners is a subsidiary Redmont Capital, a Birmingham, Alabama–based investment bank. We focus on partnering with companies that offer exceptional opportunities and strong, people-first cultures—primarily within small to mid-sized organizations.We go beyond simply filling roles; we’re committed to building lasting careers and meaningful partnerships. If you’re ready to take the next step, please apply.