What are the responsibilities and job description for the Customer Service Representative position at Brown Heating & Cooling?
Overview
Looking to TRADE UP to a better opportunity? Brown Cooling, Heating, Plumbing, and Electrical is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.
Why join our team:
We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.
- Uncapped Pay Potential
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- On-going training & development and growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
What you will do:
- Manage incoming calls from customers
- Schedule and manage customer estimates
- Identify and assess customers’ needs to achieve full satisfaction of work provided
- Manage customer and technician schedules
- Renew and manage maintenance agreements
- Build relationships with customers and provide top-level service and support
- Maintain accurate and detailed records of customer needs, requests, and tasks performed
- Appropriately handle and de-escalate customer complaints and concerns
Who you are:
- 1-5 years of call center or customer support experience preferred
- Valid driver’s license with clean motor vehicle record
- Experience with MS Office products preferred
- Experience with Service Titan preferred
Who we are:
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
If this sounds like the perfect opportunity for you, don’t wait! Apply today!
We are an Equal Employment Opportunity Employer
Job Type: Full-time
Salary: $15-20 per hour
Benefits:
- Matching 401(k)
- Health Insurance
- Dental and Vision Insurance
- Life and Disability Insurance
- Paid Time Off
- Ongoing Training and Development
Ability to commute/relocate:
- Birmingham, AL: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call Center or Customer Support (1 year required)
Work Location: In person
Salary : $15 - $20