What are the responsibilities and job description for the Regional Product Support Manager position at Redline Equipment?
About the Position:
- Regional Product Support Manager is responsible for overseeing Parts and Service operations across designated Redline Dealership locations.
- This leadership role focuses on driving departmental performance, developing performance, departmental leaders, and ensuring operational excellence in facilities, fleet, safety and customer satisfaction.
- Success in this role requires strategic planning, disciplined execution, and alignment with company policies and goals.
Responsibilities:
- Supervise staff to develop and sustain a high level of employee performance and morale that is highly aligned with our mission and core values.
- Ensure location training and safety objectives are met.
- Achieve annual performance targets.
- Responsible for directing parts and service operations.
- Align and implement company Policies, Standard Operating Procedures, Bulletins and Campaigns.
- Create and ensure strategies to improve sales and customer satisfaction.
- Work closely with all other departments and regions to achieve company objectives.
- Ensure that customer issues are resolved promptly according to company guidelines.
- Identify, monitor and recommend needed resources.
- Timely completion of performance evaluations, salary reviews, interviewing and hiring.
- Monitor training and identify personnel development needs within assigned locations.
- Responsible for location financials and management of departmental expenses to remain within budgetary guidelines.
- Oversee inventory control and maintenance management.
- Perform other related duties as assigned.
Qualifications:
- Minimum of 5 years experience in Parts and Service operations, preferably within a dealership environment
- Proven leadership in managing teams and driving departmental performance
- High School Diploma/GED required
- Bachelor’s degree in Agribusiness, Management or related field preferred
- Strong communication, coaching, and problem-solving abilities
- Excellent interpersonal skills
- Proficient in Microsoft Word, PowerPoint and Excel
What is Redline Equipment?
- We are an agriculture equipment dealership with 11 different locations throughout the Midwest region with Case IH being our primary brand of equipment.
- Our Core Values: Heroic Customer Support, Golden Rule, Community, Transparency and Continuous Improvement & Employee Growth