Office Administrator

About Redeemer City to City

Redeemer City to City (CTC) is a non-profit organization working to catalyze the gospel movement in the major cities of the world. CTC desires to see the gospel of Jesus Christ transform lives and impact cities, and we do this by prayerfully helping leaders start and strengthen churches to advance the gospel together in their cities.

Gospel in Life is the resource ministry for sermons, books, articles, and other resources from Timothy Keller, Redeemer City to City and Redeemer Presbyterian Church of NYC. The name reflects our conviction that the gospel changes everything in life.

Redeemer City to City is the parent organization of Gospel in Life. Redeemer City to City is a global organization that serves a diverse community. Men, women, and members of all ethnic groups are encouraged to apply.

About the role

The Office Administrator will be responsible for a range of administrative duties for the Gospel in Life (GinL) office, oversee GinL customer support and respond to inquiries, monitor and maintain book and supply stock/inventory and assist the team in a variety of administrative tasks. This person will learn the day-to-day needs of GinL’s operations and ensure that the team is fully supported daily in all functions this role is responsible for providing.

This is a part-time Hourly/Non-Exempt role for 16-20 hours per week. You will be required to be onsite at our W 27th Street Flatiron office at least two days per week, ideally Monday and Wednesday but open to other days for the right candidate. Some of the non-office related work can be done remotely.

What you'll do

Customer Support – 8 hours per week

• Utilizing our help desk software, Help Scout, respond to all customer and donor inquiries within a timely manner (no later than 1-2 business days)
• Reroute customer and donor inquiries to the right team member, when appropriate
• Manage Help Desk and Donor Documentation and work with the team on ways to improve documentation clarity to help reduce support tickets
• Answer, screen, and transfer phone calls to the correct person

Administrative Tasks – 6 hours per week

• Pick up donation checks from offsite location once per week
• Process donation checks
• Process monthly office payments (rent, utilities, internet, etc.)
• Process Independent Contractor invoices through Bill.com

Office Management – 2 hours per week

• Order office supplies and beverages (coffee, milk, seltzers, etc.)
• Maintain cleanliness of shared office spaces (kitchen, lounge, entryway, meeting rooms)
• Order food for team gatherings
• Schedule outside cleaners to clean the office
• Takeout trash, break down cardboard boxes, when necessary
• Help maintain and improve the physical office environment

Book Stock and Inventory – 2 hours per week

• Oversee the order and delivery of the monthly GinL premium book (~1000-2000 per month on average) to the GinL office
• Manage the inventory of shipping supplies (labels, envelopes, inserts, etc.)
• Work with the Fulfillment Assistant on their weekly schedule, ensuring books are mailed in a timely manner to donors
• Fill-in for the Fulfillment Assistant when they’re out and organize team packing events when additional assistance is needed
• Maintain cleanliness and organization of the storage room

Other – 1-2 hours per week

• Participate in weekly GinL team meetings
• Participate in monthly in RCTC all-staff meetings
• Participate in other team activities as they arise

Qualifications

• Associates degree in business administration, communications, or related field (preferred
• Previous administrative and customer support experience (preferred)
• Non-profit, parachurch or church ministries experience (preferred)
• Proficiency with G Suite apps
• CRM and Help Desk experience
• Strong organizational and project management skills
• Excellent communication skills with the ability to work across diverse teams
• Attention to detail and commitment to quality assurance