Customer Service Specialist

Company: Anonymous

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Job Summary

Lighthouse Veterinary Care for Cats is a thriving Feline exclusive veterinary practice

located in Virginia Beach, VA. We are a supportive, customer focused practice with the

goal to provide exceptional care to our feline patients while going above and beyond to

address the needs of our clients in a calm, relaxed, family atmosphere.

Our Work Environment Includes

• Growth opportunities
• Modern office setting
• Relaxed atmosphere
• On-the-job training
  
  

We have an open position available for one very exceptional Lead Veterinary Customer

Service Representative. This role as the Lead Receptionist will require some

Administrative Assistant duties. At least 3 years of experience working at a veterinary

hospital is required. Prior extensive experience as a veterinary receptionist is most

desired. This position has the potential for expansion to a supervisory role within the

practice for the right person.

Duties May Include But Are Not Limited To

• Scheduling Appointments
• Handling client financial transactions
• Interacting with clients, vendors, & other veterinary personnel on the phone and
  
  

in person

• Obtaining medical information from clients and other veterinary facilities
• Maintaining and updating medical records appropriately
• Preparing reports to add to patient charts
• Contacting clients for patient refills for meds, etc.
• Assisting with inventory, facility management and other administrative tasks
  
  

Interested Applicants Should Have The Following Qualifications

• We are a customer service focused practice, therefore the love of Cats AND
  
  

People is a must!

• Enjoy working with and talking to the public
• Have a warm, friendly, professional demeanor
• Operate with integrity
• Compassionate and understanding towards both the pets and the people
  
  

attached to them

• Team player and eager to assist others
• Have attention to detail and be able to multi-task effectively
• Have an expanded knowledge base of veterinary medicine
• Able to triage patients appropriately
• Able to communicate effectively to others both in person and over the phone
• Demonstrate excellent writing skills
• Demonstrate strong Computer skills and comfortable with changes in
  
  

technology

• Be able to handle cats safely if needed to assist with patient care
  
  

Pay Rate - $18.00 per hour and up (based on experience and skills)

Benefits

• Dental and vision insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Uniform allowance
  
  

Shift Availability

• Day Shift (Required)
• Weekend availability
  
  

Ability To Commute

• Virginia Beach, VA 23464 (Required)
  
  

If interested in joining our team, please provide your cover letter and resume if

available.

This position is for a candidate with expanded experience in Veterinary medicine and is

comfortable with working with cats.

Only serious inquires need to apply.

We look forward to hearing from you! >^..^<

Responsibilities

Respond to customer inquiries across multiple channels, providing timely and accurate information while ensuring a positive customer experience Handle and resolve customer complaints or conflicts effectively, using strong problem-solving skills to find the best possible outcome Accurately enter and maintain customer data and interaction records to support seamless service delivery

Qualifications

Ability to remain calm and composed under pressure, especially when managing difficult or emotionally charged customer interactions Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously without sacrificing quality Bilingual candidates are a plus, as the ability to communicate in more than one language is highly valued in serving our diverse customer base