Customer Support Specialist

Position Summary:

About Redaptive:

Redaptive helps large companies modernize their infrastructure with no upfront capital. We fund and execute energy and equipment upgrades across their real estate portfolios, then measure the results so they can reinvest savings into growth. We call it Infrastructure Monetization.

Our company culture is exciting, collaborative, and fast paced. We are passionate about changing the world and helping our customers become more environmentally sustainable and profitable. From decarbonizing facilities to modernizing critical infrastructure, our work delivers measurable impact for our customers, communities, and the planet. We are looking for team members who are driven, passionate, and want to take on a diverse set of challenges to help grow a great company.

Founded in 2015 and headquartered in Denver, Colorado, Redaptive is comprised of over 350 employees and operates across 12,000 sites in over 10 countries. Redaptive, Inc. is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment. For more information, visit www.redaptive.com.

Position Summary:

Redaptive is seeking a highly motivated, customer-obsessed, and results-driven US-based Customer Care Specialist to join our dynamic team. You will play a critical role in delivering exceptional service, ensuring timely resolution of customer issues, and driving continuous improvement in our processes. Your proactive approach, ability to troubleshoot under pressure, and commitment to meeting SLAs will be essential to our success.

Responsibilities And Duties:

• Customer First Focus: Deliver exceptional support to our customers by addressing inquiries, resolving issues efficiently, and exceeding expectations.
• Action-Oriented Problem Solving: Troubleshoot complex issues quickly, especially when times get tough, and provide clear, effective solutions.
• Drive Results & Meet SLAs: Consistently meet or exceed service level agreements (SLAs) by prioritizing tasks, managing workload effectively, and ensuring prompt follow-up.
• Order & Inventory Oversight: Support the end-to-end order management process, including processing orders, tracking shipments, and managing inventory to ensure on-time delivery.
• Cross-Team Collaboration: Work closely with Sales, Customer Operations, and Technology teams to resolve issues, improve workflows, and optimize customer satisfaction.
• Troubleshooting & Conflict Resolution: Handle escalations and difficult situations with professionalism and resolve issues efficiently while maintaining customer trust.
• Proactive Communication: Keep customers informed about status updates, delays, and resolutions to foster transparency and trust.
• Continuous Improvement: Identify opportunities to enhance service quality and streamline processes, even during challenging situations.
  
  

Qualifications & Skills:

• Strong communication skills—both written and verbal—with a customer-first mindset.
• Proven ability to troubleshoot technical and operational issues under pressure.
• Highly organized with excellent attention to detail.
• Self-starter who can work independently and collaboratively.
• Results-oriented with a proactive approach to problem-solving.
• Comfortable working in a dynamic environment and handling ambiguity.
• Proficiency in CRM tools (e.g., Salesforce) and data/reporting tools (e.g., Tableau, Excel).
• Prioritizes team success through authenticity, empathy, and humility.
  
  

Education And Experience:

• 3-6 years of customer service or support experience, preferably in a fast-paced environment.
• Experience providing support to the lighting, HVAC, electrical, building engineering, metering, or other related industry preferred.
• Experience with Salesforce and Microsoft Suite is highly preferred.
• Experience meeting tight SLAs and managing competing priorities.
  
  

Physical Demands And Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Travel:

No travel required.

The Perks!

• Equity plan participation
• Company-subsidized benefits: medical, dental, vision, life insurance
• Flexible Spending Accounts: healthcare and dependent care
• 6% 401(k) match with immediate vesting
• Flexible Time Off
• Expected annual salary: $70,000 - $90,000 (subject to adjustment for relevant experience, skills, geo location)
• Annual bonus, subject to company and individual performance
  
  

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Redaptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.