Senior Software Engineer – AI Telephony Systems

Senior Software Engineer – AI Telephony Systems Charlotte, NC; New York, NY This role is not open to visa sponsorship or transfer of visa sponsorship including those on OPT and STEM-EXT OPT, nor is it available to work corp-to-corp. At Red Ventures, we combine the power of technology, data, and digital storytelling to help people make life’s most important decisions. From health and financial services to education and home solutions, we build experiences that connect millions of consumers with trusted, high-value outcomes every day. Our AI Voice & Telephony Engineering Team builds the systems that power intelligent conversations — using AI to create natural, human-like interactions at scale. We’re driving the next generation of voice experiences that connect customers to the right solutions faster and more effectively. What You’ll Do: As a Senior Software Engineer, you’ll design and build scalable, cloud-based systems that enable real-time voice interactions across our platform. You’ll lead the development of core services that blend AI, telephony, and automation, helping shape how people communicate with our brands. You’ll also: Own the design and delivery of new features end-to-end — from architecture and implementation to deployment and observability. Work with product managers, AI engineers, and data scientists to bring conversational intelligence into real-world voice experiences. Integrate deeply with Twilio, AWS, Azure, and internal APIs to manage call routing, speech processing, and response flows. Improve system performance, latency, and reliability across a distributed, event-driven stack. Provide technical leadership — mentoring other engineers, sharing knowledge, and helping shape best practices across the team. Participate in code reviews and on-call rotations, ensuring production systems run smoothly and efficiently. What We’re Looking For: Languages: Strong proficiency in Python and TypeScript/Node.js. Cloud Infrastructure: Deep experience with AWS (Lambda, DynamoDB, S3, CloudWatch, ECS/Fargate, etc.). Telephony: Hands-on experience with Twilio Voice, Programmable Voice APIs, or similar voice/IVR platforms. APIs: Skilled in designing RESTful and event-driven APIs (WebSockets, SNS/SQS, or Kafka/Redis Streams experience a plus). CI/CD: Proficient with modern DevOps workflows (GitHub Actions, CircleCI, or similar). Testing: Strong commitment to automated testing (unit, integration, and load testing). Telephony Protocols: Exposure to VoIP concepts, SIP, and telephony protocols. Familiarity with observability stacks (Datadog, New Relic, or OpenTelemetry). Databases: Familiarity with relational databases and basic working knowledge of SQL. Nice to Have: Experience integrating speech recognition, text-to-speech, or LLM-based conversational AI. Familiarity with frameworks for building real-time voice and multimodal conversational AI agents (e.g., Pipecat, Livekit, etc.). Understanding of serverless architectures and event-driven systems. Experience with infrastructure-as-code tools (Terraform or AWS CDK). Familiarity with React, Next.js, or other front-end frameworks (for internal dashboards or call management tools).   Compensation: This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications. Total Cash Compensation Range: $100,000 - $160,000 *New York City Total Cash Compensation Range: $125,000 - $200,000 Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements. Health Insurance Coverage (medical, dental, and vision) Life Insurance Short and Long-Term Disability Insurance Flexible Spending Accounts Holiday Pay 401(k) with match Employee Assistance Program Paid Parental Bonding Benefit Program Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service. Who We Are: Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram. At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment. Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. If you are based in California, we encourage you to read this important information for California residents linked here. Click here for more details regarding the employee privacy policy: https://www.redventures.com/legal/us-emp-privacy-notice Questions about this Privacy Notice can be directed to employeerights@redventures.com. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.

Salary : $100,000 - $160,000