Community Manager

Job Title: Community Manager

Company: Red Tail Residential, LLC

Status: Full-Time

Supervisor: Area Manager, Senior Area Manager, Regional Manager, or Regional Director

Benefits

We offer a competitive compensation package including:

• Company-paid employee-only health insurance
• Vacation and sick time
• Company-paid holidays
• Life insurance
• Employee discounts
• Opportunities for professional development and career growth

Position Summary

The Community Manager is responsible for overseeing daily operations, financial performance, and resident satisfaction at the assigned community. This role requires strong leadership, effective cost control, operational consistency, and the ability to build and guide a high-performing on-site team. The Community Manager ensures the community remains safe, well-maintained, and positioned competitively within the market.

Key Responsibilities

• Maximize net operating income (NOI) through effective budget management and cost control strategies.
• Maintain high occupancy levels through proactive marketing, leasing strategies, and resident retention initiatives.
• Develop, implement, and adjust marketing plans based on market conditions and competitor analysis.
• Prepare and submit all required operational and financial reports accurately and on time.
• Recruit, train, mentor, and lead the on-site team; ensure performance expectations and company standards are consistently met.
• Implement all company policies and procedures in accordance with the operations manual.
• Lead daily and weekly team meetings to set goals, provide direction, and foster motivation.
• Ensure property safety and operational excellence through regular inspections of grounds, buildings, and vacant units.
• Coordinate vendors to ensure all vacant units are turned and ready for occupancy promptly and to company standards.
• Conduct and analyze regular market surveys to ensure competitive positioning.
• Uphold a high level of customer service and effectively address resident concerns and issues.

Special Requirements

Physical Demands

• Regularly required to sit, stand, walk, talk, hear, and use hands, arms, legs, and back.
• Occasional climbing may be required.
• Must be able to work on a computer and telephone for extended periods.
• Ability to detect auditory and visual alarms.
• Availability to work flexible and extended hours, including weekends, as needed.

Attendance

• Full-time position requiring consistent, reliable attendance.
• May require work on some nights, weekends, and occasional holidays.
• Regular participation in company meetings, events, and functions is required.

Essential Skills & Competencies

• Strong leadership and team-building abilities
• Excellent communication and customer service skills
• Ability to manage high-stress situations effectively
• Strong organizational and administrative skills
• Time management and the ability to prioritize effectively
• Superior collection and financial management skills
• Sales and leasing acumen
• Knowledge of state Fair Housing laws

Qualifications

Education

• High school diploma or equivalent required
• CPM, CAM, RMP, or CMCA certifications preferred but not required

Professional Experience

• Minimum of one year of experience as a Community Manager in the multifamily industry required

Computer Skills

• Intermediate computer and internet proficiency
• Intermediate knowledge of Microsoft Word, Excel, and Outlook
• Preferred experience with: Yardi, Voyager, LRO, Entrata, Resident Check

Learning & Development

• Commitment to ongoing training and professional growth through company education programs
• Ability to perform intermediate mathematical calculations and utilize property management software

Northshore Personnel Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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