Assistant Community Manager

Job Title: Assistant Community ManagerCompany: Red Tail Residential, LLCStatus: Full-TimeSupervisor: Community Manager, Multi-Site Community Manager, Area Support Community Manager, or Senior Community ManagerBenefitsWe offer a competitive compensation package including:Company-paid employee-only health insuranceVacation and sick timeCompany-paid holidaysLife insuranceEmployee discountsOpportunities for career growth and developmentPosition SummaryThe Assistant Community Manager supports daily property operations and works closely with the Community Manager to ensure exceptional customer service, smooth administrative processes, accurate financial records, and a positive living experience for residents. This role combines customer service, leasing, collections, administrative tasks, and compliance with company policies.Key ResponsibilitiesProvide excellent customer service to residents, prospects, and vendors.Conduct market surveys and assist with competitive analysis.Show, lease, and move in prospective residents.Update unit availability daily and process rental applications promptly.Receive, record, and process collections according to company standards.Assist with collecting past-due balances from former residents.Process maintenance work orders and support maintenance coordination.Maintain complete and accurate resident files and documentation.Manage calendars for scheduled move-ins and ensure apartments meet move-in standards.Address and resolve resident concerns; escalate issues to the Community Manager when needed.Conduct move-out inspections and prepare deposit accountings (with Community Manager approval).Maintain financial and account records including NSF transactions, concessions, rent increases, and adjustments.Provide clerical and phone support as needed.Adhere to company policies, procedures, and operational standards.Perform additional tasks or duties as assigned by Supervisor.Special RequirementsPhysical DemandsRegularly required to sit, stand, walk, talk, hear, and use hands, arms, legs, and back.Occasional climbing may be required.Must be able to use close and distance vision, color vision, depth perception, and adjust focus.Ability to work at a computer and talk on the phone for extended periods.Must be able to detect auditory and visual alarms.Ability to work extended/flexible hours, including weekends, as needed.Attendance & ScheduleFull-time position requiring consistent attendance.May require some nights, weekends, and occasional holidays.Regular participation in company functions and events is required.Essential Skills & CompetenciesStrong customer service orientationExcellent communication skillsAbility to handle high-stress situations effectivelyTime management and strong organizational skillsAdministrative accuracy and attention to detailStrong sales and leasing backgroundEffective leadership qualitiesSuperior collection skillsKnowledge of state Fair Housing lawsQualificationsEducationHigh school diploma or equivalent requiredCPM, CAM, RMP, or CMCA certifications preferred but not requiredProfessional ExperienceMinimum of two years of residential property management experience in the multifamily industryComputer SkillsIntermediate computer and internet proficiencyIntermediate knowledge of Microsoft Word, Excel, and OutlookPreferred experience with: Yardi, Voyager, LRO, Entrata, Resident CheckLearning and DevelopmentCommitment to ongoing training and professional growth through company education programsAbility to perform intermediate mathematical calculations and use property management software proficientlyNorthshore Personnel Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.#RTR

Salary : $22 - $27