What are the responsibilities and job description for the Help Desk Technician position at Red Sun Technology?
We are looking for a Help Desk Technician to support a mission-critical child welfare environment by providing Level 1 technical support and managing user administration processes. This role supports a large-scale system used by thousands of caseworkers and staff, requiring strong attention to detail, responsiveness, and adherence to defined protocols. The technician will handle user access requests, troubleshoot end-user issues, and ensure proper processing and documentation of system changes. The ideal candidate is customer-focused, process-driven, and capable of working in a structured government environment supporting critical applications.
- US Citizen or Greencard holder requirement per the client
- W2 only
- Minimum 1 year of experience in Help Desk or Desktop Support role
- Experience installing and troubleshooting PC hardware and software
- Experience providing end-user support (in-person and remote/phone)
- Strong customer service and communication skills
- Experience reviewing and processing user access requests (adds, moves, changes)
- Familiarity with Microsoft Active Directory (user account management preferred)
- Experience supporting Windows 10/11 environments
- Experience with Microsoft 365 (Outlook, Teams, etc.)
- Exposure to device management, imaging, and troubleshooting
- Ability to follow strict procedures and maintain accurate documentation
If interested, please apply with resume