What are the responsibilities and job description for the Information Technology Support Engineer position at Red Oak Technologies?
Since 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.
IT Support Engineer
San Francisco, CA
Reporting to the IT Director, the Desktop Support Engineer is responsible for supporting systems and services that support the business. This includes desktop, servers, storage, network,
applications, security, telephony, and related services. The Desktop Support Engineer is responsible for the entire lifecycle from planning to development to operations and optimization.
The role is critical to support core business functions and services. Continuous improvement is a key quality for the role.
DUTIES & RESPONSIBILITIES:
● Desktop support - Configure and troubleshoot macOS, Microsoft Windows and Ubuntu. Maintain macOS, Windows and Ubuntu deployment images and configuration.
● Service Desk - Serves as the first point of contact for multiple IT areas (systems, storage, network services, telephony, and security). Assign tickets to teams as necessary and triage. Support global user base in onboarding, access, system-related issues.
● New Hire Onboarding - Automate new hire process from user creation to system configuration a deployment.
● Develop, update, implement and maintain procedures and guides
● Responds to systems and services outages and other service-related activities
● Provides technical expertise and support to fellow staff throughout the company
● Network support - Basic configuration and troubleshooting of Cisco, Mikrotik and Palo Alto equipment.
● Server support - Basic configuration and troubleshooting of VMware ESXi, Windows Server and Ubuntu.
QUALIFICATIONS:
● 2 to 5 years of relevant IT experience in working with onsite and remote personnel as well as local and remote offices.
● Strong technical knowledge of and experience working with macOS, Microsoft Windows and Ubuntu
● Technical knowledge of network switches, routers, wireless, firewalls, VMWare ESXi, Free/TrueNAS, Google Workspace
● Good understanding of network protocols (including but not limited to DHCP, DNS, SNMP)
● Discipline to work remotely
● Effective verbal and written communications skills
● Strong desire to expand expertise through continuous learning
● Bonus: Experience with Python, PowerShell, Bash, Mikrotik, PXE, AWS, Atlassian
Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.
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