Director of Retail Operations

Position Summary

As the Retail Operations Director, you will be responsible for all retail operations and profits. This key leadership position will oversee managing general retail managers, store managers/supervisors and making sure they have what they need for each store's success, managing inventory, financials, supporting recruitment, enforcing and coaching operating procedures, overseeing food safety processes, and more. You will collaborate with cross-functional teams to execute campaigns, analyze performance metrics, and contribute to the overall success of our retail efforts.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Operational:

• Proven experience at a director level or similar with 10 years of experience in retail management with reporting responsibility for multiple locations.
• Monitor and improve the performance of all stores within the organization by understanding performance metrics, data, order and inventory trends; educate teams on key levels to improve margins.
• Ensure adherence to standards and policies.
• Regularly visit stores to assess operations, identify issues, and provide support.
• Develop annual budget/profit plans for each location.
• Perform contract and agreement negotiations with key suppliers.

Sales and Profitability:

• Develop and implement strategies to increase sales and profitability in each store.
• Ensure the completion and maintenance of P&L statements
• Review productivity data, identify areas for improvement, and implement solutions.
• Drive marketing initiatives in cooperation with the marketing manager including continual evolution of the loyalty programs

Team Management:

• Lead and motivate store managers and staff to achieve company goals.
• Provide training, coaching, and development opportunities.
• Address employee issues and concerns.

Communication and Coordination:

• Serve as a liaison between store managers, company headquarters, and other departments.
• Communicate effectively with all levels of the organization.
• Report on performance and make recommendations to the CEO and ownership.

Other Duties:

• Own the hiring and training store managers.
• Participate in company initiatives and projects including strategic planning.
• Ensure compliance with all relevant regulations and laws.
• Accept other duties as may be necessary to fulfill the responsibilities of this position.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Proven experience as a Retail Operations Manager or in a similar managerial role with 10 years of experience in retail management or a related field.
• Bachelor’s degree in business, management or related field.
• Strong understanding of retail operations, merchandising and customer service principles.
• Excellent leadership and organizations abilities.
• Effective oral and written communication and interpersonal skills.
• Knowledge of inventory management, supply chain and logistics.
• Ability to work in a fast-paced and dynamic retail environment.
• Familiarity with retail software and point-of-sale systems.
• Proficient with Microsoft Office Suite or related software.
• Must have Reliable Transportation

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This role is ideal for an experienced operations professional looking to make a significant impact within an organization.

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Experience:

• Multiple Retail Location Management: 10 years (Required)

Ability to Commute:

• Irving, NY 14081 (Required)

Work Location: In person

Salary : $100,000 - $130,000