Host-Marli's at The Pollard Hotel

HOST-Marli's at THE POLLARD HOTEL

 Job Summary: Our hosts are the heartbeat of our service, ensuring every guest receives the same high-energy welcome. Hosts are the ultimate controllers of the dining room, masterfully balancing the floor plan to keep our servers in rhythm and our guests perfectly placed. We’re looking for a charismatic puzzle-solver who can handle a summer waitlist with a smile and keep the good vibes flowing all day long!

Company Mission: To exceed our customers’ expectations.

Essential Job Duties: Include the following; other duties may be assigned:

Guest Greeting & Atmosphere

• Warmly welcome guests as soon as they enter the lobby and follow up as they depart to ensure they have a positive experience.
• Monitor Front-Of-House atmosphere, including lighting, music volume, and overall cleanliness, to ensure a positive first impression.
• Maintain menu presentation by keeping menus clean and sanitized.

Table Management, Flow, and Knowledge

• Control restaurant flow by strategically seating guests to reduce the number of tables servers handle simultaneously.
• Coordinate seating to ensure each guest receives an excellent service experience while maximizing dining room efficiency.
• Learn and act as a regular resource for the basic history and details about The Pollard Hotel.
• Maintains strong baseline knowledge regarding other Red Lodge Hospitality restaurants and bars to confidently guide and inform guests.
• Stay informed on current menu items, daily specials, and town events to accurately answer guest inquiries.

Operational & Team Support

• Support servers by setting up and replenishing condiment stands, trash liners, and bus stations.
• Protect the establishment and guests by strictly adhering to all sanitation and safety policies.
• Update job knowledge by actively participating in staff training opportunities to enhance the guest experience.

Operational Readiness

• Stay accessible via cell phone and/or email for the effective use of internal management systems, including staff scheduling and human resources applications.

Skills and Qualifications: The SPECIFIC competencies required to perform this job successfully; an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

 Hospitality Mindset

• Naturally kind, honest, and dependable; consistently professional and engaging in attitude.
• Ability to work quickly and stay organized while anticipating the needs of both guests and the team in a high-volume environment.
• Strong verbal skills used to effectively coordinate with front-of-house and back-of-house staff.
• Availability to work evenings, weekends, and holidays, as well as late shifts.

Valued Experience/Education: 

• High school diploma or GED preferred

Physical Requirements:
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Physical Demands: While performing the duties of this job, the employee is regularly required to walk, sit, use hands to handle or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk; and hear.  The employee must lift and move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

• Work Environment: This role primarily operates in a fast-paced dining room and guest service area. The environment involves frequent movement through high-traffic areas and regular exposure to noise, varying temperatures, and cleaning chemicals. Staff must maintain awareness of their surroundings to navigate potentially slippery floors and crowded spaces safely.