What are the responsibilities and job description for the IT Support position at Red Light Management?
Position Overview
Red Light Management is seeking an IT Support Professional to join our team in our Nashville office. This role is vital for ensuring our technology infrastructure runs smoothly, and it requires a candidate with an exceptional customer service orientation and a calm, solutions-focused demeanor. The ideal candidate will be a reliable problem solver who can provide technical support and maintain a productive work environment for our team. Support will include several high-level executives; customer service skills are a must.
Key Responsibilities
- Provide day-to-day IT support, acting as the primary point of contact for all hardware and software issues within the Nashville office.
- Troubleshoot and resolve issues related to Microsoft Office 365, macOS, and other business applications.
- Manage and maintain our network infrastructure, including configuration and general troubleshooting of Meraki and Ubiquiti equipment.
- Configure and troubleshoot VoIP phone systems, copiers, and printers.
- Troubleshoot Conference Room AV equipment (Zoom Room, AppleTV, Computer Screen Share)
- Work collaboratively with internal teams to understand and address their technology needs professionally and patiently.
- Assist with the setup of new employee workstations and equipment.
- Occasional after-hours support during outages or other unique technical infrastructure projects.
- Work effectively with our external IT partners on a day-to-day basis.
Qualifications
- Music/entertainment industry experience helpful but not required.
- Proven experience in a technical support or help desk role.
- Demonstrated proficiency in troubleshooting and supporting macOS and Microsoft Office 365 environments.
- Familiarity with network administration concepts and experience with Meraki or Ubiquiti networking devices.
- Ability to learn and adapt to new systems and technologies quickly.
- Exceptional customer service skills and a calm, professional demeanor when handling time-sensitive issues.
- Strong verbal and written communication skills.
About Red Light Management
Founded in 1991, Red Light Management has grown from a grassroots operation with Dave Matthews Band into the largest independent music management company in the world. We are a collective of like-minded individuals, united by our primary focus: to develop sustainable careers and long-lasting legacies for our artists.
Our diverse roster features uniquely talented artists from all genres, including Dave Matthews Band, Luke Bryan, Lionel Richie, Enrique Iglesias, Dierks Bentley, ODESZA, Chris Stapleton, The Strokes, Lainey Wilson, and Phish.
The same entrepreneurial spirit that guides our artist development extends into all areas of our business, from touring and festivals to licensing and branded entertainment.
Why Join Our Team in Nashville?
You’ll be part of a vibrant, passionate team in one of the most important music cities in the world. Our culture is built on collaboration, an entrepreneurial mindset, and a shared love for the artists we work with. You'll have the opportunity to make a tangible impact and contribute to a company that's actively shaping the musical landscape for the better.
