What are the responsibilities and job description for the Operations Liaison position at Red Letter?
Job Overview
We are seeking a dynamic and proactive Operations Liaison to join our team. This role is vital in bridging communication between our sales, management, installation team, and client teams to ensure seamless operations and business growth.
Responsibilities:
- Schedule client installations and service calls
- Communicate with Staff and Clients through entire project
- Perform site inspections when needed
- Move projects through the Red Letter process
- Attend weekly department head meeting
- Liaison with key customer MPS for all communication and projects
- Oversee project budgets, timelines, and forecasts
- Oversee the Field Techs
- Prepare equipment and inventory for Field Techs
- Lead the Field Techs weekly meeting.
Outcomes:
- Schedule teams efficiently and effectively to increase margins and reduce waste
- Provide projections for installation days of work and dollar amounts
- Maintain effective relationships with clients and technicians
- Resolve complex problems in a timely manner and seek optimum solutions
- Work with executive team on Visioning and Strategies
- Contribute to team effort
Competencies:
- Loyal to our customers and our a fault
- Familiarity with 6 pillars
- Able to plan, organize, and schedule all installation and service jobs efficiently
- Attention to detail. Both outwardly and inwardly. Service delivered with excellence
- Professional image. Always present a world-class image to our team and clients
- Efficiency. Produce significant output with minimum errors.
- Proactively look for new ideas and opportunities
- Able to build high-level trust with team and clients.
- Communication and listening skills. Always listen first to understand, then to
communicate clearly and efficiently.
Job Type: Full-time
Pay: $48, $60,000.00 per year
Benefits:
- Company car
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Retirement plan
Experience:
- Project management: 3 years (Required)
- CRM software: 3 years (Required)
- Network installation: 3 years (Preferred)
Ability to Commute:
- Addison, MI Required)
Work Location: In person
Salary : $60,000