What are the responsibilities and job description for the Call Center Agent (Remote) position at RED HOSPITALITY & LEISURE KEY WEST LLC?
Duties (NOT ALL INCLUSIVE):
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Handle incoming calls and emails from customers regarding watersports activities and services.
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Provide accurate information about our offerings, pricing, availability, and policies.
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Assist customers with making reservations, cancellations, and modifications.
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Address customer inquiries and resolve any issues or concerns promptly and professionally.
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Maintain a high level of product knowledge to effectively communicate details to customers.
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Record and update customer information in the company’s database.
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Follow up with customers as needed to ensure satisfaction and confirm reservations.
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Collaborate with other team members to ensure seamless customer service.
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Stay informed about company promotions, events, and special offers.
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Perform other duties as assigned by the supervisor.
Minimum Qualifications:
- High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
- Proven experience in a call center or customer service role.
- Excellent verbal and written communication skills.
Knowledge, Skills, and Abilities:
- Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, and in the water, and working alone.
- Must be able to work various work settings such as exposure to sunlight and outside temperature.
- Must be able to lift 50lbs.
- Strong attention to detail and organizational skills.
- Strong interpersonal skills with the ability to build rapport with customers.
- Ability to multitask and handle a high volume of calls and emails.
- Proficiency in using computer systems and software.
- Knowledge of watersports activities and equipment is highly desirable.
- Ability to speak and write clearly and concisely.
- Must be willing to work holidays, nights, and weekends.
- Must have strong interpersonal skills and positive attitude.
- Team Player, positive and enthusiastic attitude.
Compensation:
Starting at $20/hour Commission
Work Arrangement:
This is a fully remote position.