WORK ORDER COORDINATOR

Red Facility Solutions is a commercial facility maintenance company supporting clients nationwide. We are looking for an organized, positive, and solution-oriented Work Order Coordinator.

This position serves as the main liaison between our clients and field technicians, coordinating work orders from dispatch through completion.

Responsibilities:

• Coordinate and monitor work orders from assignment through completion
• Communicate with clients and technicians regarding scheduling, job status, and required updates
• Follow up on delays, incomplete work, and outstanding information
• Maintain accurate work-order notes, records, and documentation
• Handle incoming calls, emails, and other communications
• Build and maintain strong client relationships
• Provide exceptional day-to-day client service
• Manage multiple work orders and priorities while maintaining close attention to detail
• Assist with resolving issues and escalating concerns when necessary
• Perform data entry and general administrative duties

Qualifications:

• Positive, professional, and solution-oriented attitude
• Strong problem-solving abilities
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer service, dispatching, or work-order coordination experience is preferred
• Strong computer and data-entry skills
• Reliable attendance and the ability to work in the office daily

Compensation is based on experience.

This is a fully in-office position and is not remote.

Candidates must be available for an in-person interview.