Onboarding Coordinator

Red Cottage is seeking a highly organized, detail-oriented Onboarding Coordinator to support the launch of new homes across our portfolio. This role sits at the center of our growth, working closely with Business Development and Operations to guide each homeowner through a thoughtful, well-executed onboarding experience.

You will play a critical role in translating signed opportunities into fully realized, guest-ready homes, ensuring that every property meets Red Cottage’s standards for design, quality, and presentation from day one.

Responsibilities

Property Evaluation & Fit

Review prospective homes against Red Cottage’s standards, helping assess readiness, identify gaps, and ensure alignment with the brand.

Onboarding Coordination

Manage the full onboarding workflow, including scheduling calls, site visits, deep cleans, inspections, and photography. Maintain clear timelines and ensure all milestones are executed seamlessly.

Homeowner Experience

Act as a consistent point of contact for new homeowners, guiding them through contracts, licensing, and registration requirements. Provide clear, proactive communication throughout the process.

Property Readiness & Launch

Work closely with homeowners to prepare each property for launch, advising on setup, standards, and presentation. Ensure homes are guest-ready and aligned with Red Cottage expectations.

Listing Development

Create initial property listings, including drafting listing copy and assembling house manuals for review. Ensure all content reflects the quality and positioning of the home.

CRM & Pipeline Management

Maintain accurate and up-to-date records across all onboarding stages within the CRM. Track progress, flag risks, and ensure visibility across teams.

Documentation & Organization

Establish and maintain organized client folders, ensuring all contracts, assets, and onboarding materials are properly stored and accessible.

Process Improvement

Continuously evaluate the onboarding experience to identify inefficiencies or drop-off points. Propose and implement improvements to streamline operations and elevate the homeowner experience.

Cross-Functional Support

Partner with Business Development and Operations on process development, reporting, and lead management. Assist with research, tracking, and categorization of new opportunities as needed.

Qualifications

• Strong written and verbal communication skills, with the ability to engage homeowners in a clear, confident, and professional manner
• Exceptional attention to detail and a commitment to high standards
• Highly organized, with the ability to manage multiple properties and timelines simultaneously
• Comfortable coordinating across email, phone, and text with responsiveness and clarity
• Prior experience in an administrative, coordination, or client-facing role
• Experience working with CRM systems and managing structured workflows
• Ability to work both independently and collaboratively in a fast-paced, team-oriented environment
• Adaptable and comfortable working within evolving systems, processes, and technologies