What are the responsibilities and job description for the Customer Service position at Red Barn Management?
Big Red Barn Self Storage is a successful, family owned storage company, located in Central Texas.
The Company is looking for energetic and flexible people to JOIN OUR TEAM.
We have full-time Leasing Agent positions open for our self-storage facilities in the Central Texas area.
Locations include Killeen, Copperas Cove, Jarrell, Belton, and Temple.
Must be willing and able to work at different locations for training or coverage if needed.
Leasing agents work 4 shifts and enjoy 3 days off per week, including every Sunday.
Must be available for shifts that start at 8:00 am and end at 6:00 pm.
We offer a starting salary of $15.00 per hour.
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*** TO APPLY FOR THIS POSITION, YOU MUST COMPLETE AN APPLICATION! ***
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----- ONLINE -----
https://forms.zohopublic.com/redbarnmanagementllc/form/EmploymentApplication/formperma/bwPMh4mkxdyZx_XACbJEEBOpCWdvHn1ICxCXAow9Bow
----- IN PERSON -----
1328 W Stan Schlueter Loop Killeen, TX
2206 Windfield Drive Killeen, TX
6503 W Adams Temple, TX
11354 FM 439 Belton, TX
IH 35 and CR 313 E Jarrell, TX
4340 West FM 93 Temple, TX
2479 N Highway 116 Copperas Cove, TX
----- EMAIL -----
hr@brbtx.com
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GENERAL RESPONSIBILITIES
Leasing Agents report directly to the Property Managers and is responsible for leasing storage units, selling merchandise, customer service, and achievement of occupancy and income goals. Leasing Agents are also responsible for ensuring that the facility is properly maintained.
All duties and responsibilities related to operating and maintaining the self-storage property must be conducted in strict compliance with the Policies and Procedures of the Company.
ESSENTIAL JOB FUNCTIONS
Consulting:
- Provide customers with advice and direction on how to store and pack their belongings in their storage unit.
- Provide customers with assistance in determining the needed storage unit size by assessing their needs and reviewing the available storage size options with them.
- Always ask the customer if they need to purchase locks, boxes & moving supplies.
- Always promoting the 24-hour access when selling our storage.
Leasing:
- Answers the telephone in a professional and courteous manner, with the objective of closing the sale and properly documenting calls.
- Instruct potential tenants about the self-storage process, rules and regulations of the facility, tips for storing their goods, etc.
- Prepares and fully executes all documents associated with leasing a storage unit.
- Maintains tenant files (Leases, Customer Information, Lease Summary, Automatic Payments, Insurance Addendum, letters, etc.)
Collections:
- Places follow-up telephone calls for delinquent accounts.
- Documents all communication (written or verbal) with tenants.
Maintenance:
- Responsible for the maintaining the appearance the facility.
- Responsible for cleaning and sanitizing the office.
- Preparing self-storage units for leasing and overall site cleaning including the dumpster area, fence lines & aisles.
- Conduct physical Site Inspection of the self-storage facility daily and ensure a thorough property check is performed.
- Report any incidents to the Property Manager (damage to buildings, reported break-ins, etc.)
QUALIFICATIONS
1 year of customer service is preferred, but not required
Computer knowledge, Microsoft Office, Outlook (email), Excel (spreadsheets), Word (documents)
Prior leasing experience is helpful, but not required.
If you have any questions, please contact Human Resources at (254) 526-4545 x210.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- Day shift
Work Location: In person
Salary : $15