Computer/Information Technology Support

Qualifications

We are seeking an IT Support with a minimum of one-year current experience with hardware and software applications and at least one of the following DoD-approved information assurance workforce certifications appropriate for each category and level as listed in the current version of DoDM 8140.03. DoDM 8140.03 approved certification includes any of the following:

• A (Basic)
• Network (Basic)
• Security (Intermediate)
• CISA (Advanced)
• CND (Intermediate)
• GFACT (Intermediate)
• GICSP (Advanced)
• GSEC (Intermediate)
• FITSP-O (Advanced)
• SSCP (Advanced)
• CCNP Security (Advanced)
• SecurityX/CASP (Advanced)
• Completed bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Information Systems, Data Science, or Software Engineering as required by DoDM 8140.03.
• Able to lift 25 pounds.
  
  

Duties And Responsibilities

• Provide hardware and software system administration on all computers (200), servers (2-4) using Windows 2012 Sever to present software, fax machines (1-2), switches (10-15), routers (2-4), printers (10-25), Smartboards and Projectors (5-10) and other peripherals critical to proper function of the education center technology systems.
• Provide weekly updates and maintenance to the education center web page, SharePoint, and/or social media accounts. Update links, build pages, link appropriate documents and information, manage layout. The COR may require 2 more changes per month in addition to the weekly update and maintenance.
• Implement DAF mandated software updates. Set up new computers and other information systems within 3 duty days of receipt. Update DAF mandated software in support of education and training encompassing about 200 computers.
• Provide networking architecture recommendations and networking support to maintain and improve infrastructure as directed by the COR. This recommendation should take place biannually.
• Establish procedures for safeguarding and tracking commercial IT infrastructure. Design redundancies to commercial network when possible, to allow for uninterrupted services to the staff and customers in case of network interruptions/outages.
• Maintain the current camera security system, making sure it is fully operational, identify any malfunctions and complete repair within three workdays or identify next level solution if repair is not possible.
• Develop tracking system (including all required documentation) to monitor all information systems (servers and network environment) and maintain lifecycle management plans. Establish diagram of facility with associated database to track fixes and implementation of information systems. This will encompass the equipment listed in 3.1.
• On an annual basis, assist in researching Education and Training Center purchases of all information systems and components required to improve existing structure. This will be based on the tracking database in 3.7.
• Respond to system malfunctions within 24 hours and provide a diagnostic solution within this time frame. Serve as liaison between Education and Training Center and 21st Force Support Squadron IT office.
• Perform any other critical system support as requested by the COR within 5 duty days for successful operation of the Education and Training Center technology. Critical systems are those that are necessary for service member progression.
• Coordinate, configure, set up, and operate audio, video, and computer hardware and software in conference rooms, meeting rooms, classrooms, and other designated areas. This will be needed on a daily basis.
• Provide assistance to the Equipment Custodian for equipment turn in twice annually. These tasks include:
• Paperwork necessary to turn computer equipment into DRMO.
• Labor to load and unload equipment between the Education Center and DRMO
• Inventory and remove turned in equipment
• Develop/maintain an IT continuity binder to include daily operation, troubleshooting, common problems and fixes, and the tracking system. This binder will be maintained IAW Air Force Records Management AFI 33-322.
  

Work Hours/Days

• The contractor shall work 20 hours per week, Monday–Thursday between the hours of 7:30 a.m. and 4:00 p.m. Hours will not be worked on federal holidays or outside the normal work hours of 7:30 a.m. – 4:00 p.m., or when the office is closed.