Personal Computer Support Technician (Refresh)

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Top Secret Public Trust/Other Required: None Job Family: SCA Job Qualifications: Skills: Communication, Information Systems, Software Configurations, Ticketing Systems, Troubleshooting Certifications: None Experience: 4 years of related experience US Citizenship Required: Yes Job Description: Support and supervise end-to-end IT projects, including planning, execution, and reporting of asset moves and updates across sites. Contributes to the completion of specific programs and projects. This role requires strong technical skills, leadership ability, and familiarity with government protocols and regulations around IT asset management. Key Responsibilities Provides technical solutions to a wide range of difficult problems. Provides installation of and troubleshooting support for systems applications and related peripheral hardware Coordinate with cross-functional teams to ensure asset readiness, including software configuration, testing, and deployment. Provide direction to teams responsible for physical movement, setup, and installation of IT equipment at designated locations. Deploys a wide variety of new hardware, software, and the upgrade of existing installations Prepares and maintains a wide range of documentation for processes and procedures related to computer systems and operations Ensure all activities comply with government regulations, cybersecurity protocols, and client-specific guidelines. Provide reports on asset disposition, refresh status, project challenges, and resolutions to senior management. Assist the IT Refresh & Move Manager in coordinating and training a team of technicians and subcontractors for asset handling, moves, and refresh projects. Act as a liaison between project teams, government clients, and other stakeholders to ensure alignment on project goals and timelines. Update and maintain accurate records within the ServiceNow ticketing system, documenting asset disposition, refresh activities, and project milestones. Track and resolve IT asset-related tickets, ensuring timely communication and updates for stakeholders. Key Competencies Attention to Detail: Ensures all asset activities are accurately documented and compliance is strictly followed. Problem-Solving: Proactively addresses challenges, identifying effective solutions to avoid project delays. Collaboration: Works well in cross-functional teams and builds strong relationships with internal and external stakeholders. Time Management: Ability to prioritize and manage multiple tasks efficiently to meet project timelines. Qualifications Education: HS/GED Experience: 2 years of IT systems experience Clearance: Must be able to obtain and maintain The likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA DC Washington Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: https://www.gdit.com/privacy-policy/notices/

Salary : $34 - $46