Legacy Club at Circa - Hostess

Circa Resort & Casino

JOB TITLE: Host

DEPARTMENT: Legacy Club

JOB SUMMARY:

Legacy Club Hosts and Hostesses are responsible for greeting Guests upon arrival, seating Guests in the dining room, creating and managing reservations within a computer system, maintaining a seating chart and resolving Guest situations.

ESSENTIAL JOB FUNCTIONS:  

• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• Assisting with opening and closing duties, such as welcoming guest to the venue in a professional and courteous manner
• Must be able to communicate with guests to meet their immediate needs.
• Manage venue reservations and monitor waiting list
• Escort and socialize with guests while seating them in assigned seating area
• Answer incoming calls and address guest queries
• Assist wait staff as needed

QUALIFICATIONS:  

• Ability to read and speak English and communicate effectively with Guests, Team Members and Management in both written and verbal form
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
• Ability to multitask
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with Team Members and Guests
• Must be at least 18 years of age
• Must be able to obtain required work cards

EDUCATION and/or EXPERIENCE:

• High School diploma or general education degree (GED) required
• Must be able to obtain all required work cards 

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

• Comfortable kneeling, carrying, bending, walking and standing for extended periods of time
• Work is typically in an area which may be unusually hot, cold, noisy and may contain second hand smoke
• Ability to stand and walk for long periods of time
• Respond to emergencies and incidents within designated areas promptly and according to policy
• Ability to lift 50 pounds
• Constant contact with fellow Team Members and Guests

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job.   While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).