What are the responsibilities and job description for the Call Center Agents position at Recruiting Solutions; total life cycle support?
Job Description
Responsible for acting as a liaison between
customers and our client, a consumer package goods firm. Assists with
complaints, orders, errors,
account questions, billing, and other queries.
PRIMARY RESPONSIBILITIES
• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain problem or reason for calling.
• Upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company/product information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place orders.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
*
Knowledge sets include: Active Data Online WebChat, Automatic call
distribution ACD system, Call Center, Calling line identification
equipment,
Customer, Customer account management software, Customer
Care, Customer complaint ticketing management software, Customer
Satisfaction,
Customer Service, Digital Telephones, Electronic mail
software, Microsoft Excel, Microsoft Office software, Microsoft Outlook,
Microsoft Windows,
Microsoft Word, Office suite software, Phone headsets.
Qualifications
Must Type 45WPM Minimum
Must have good business writing skills
Additional Information
All your information will be kept confidential according to EEO guidelines.