Temporary Call Center Agent

Requisition: 83128

PSEG Company: Public Service Electric & Gas Co.

Salary Range: $ 23.769 - $ 44.318

Work Location Category: Hybrid Fixed

We’re one of the country’s largest energy companies, with a vision of powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.

In support of this model, roles have been categorized into one of three work location categories:

• Onsite – roles where employees are expected to be onsite daily.
• Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week
• Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).
  
  

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Union Local

UWUA 601

Summary

This a full-time temporary position. Training will be in office for 12 to 16 weeks. There is an in office rotation schedule and can change at anytime. High volume call center. This is a union represented position and fees are associated.

Job Responsibilities

• Performs work in the Customer Inquiry and Accounting Center attendant to the proper interviewing or handling applications of customers, by telephone, mail, or in person, concerning collection and credit problems or requests for electric and gas service, or its discontinuance, on problems arising from the use of such service, on collection and meter reading matters and explaining other related miscellaneous Company practices and procedures incidental to the handling of customer inquiries. Duties include such work as:
• Accept applications from customers for electric and gas service or its discontinuance, determine routine deposit requirements and make referral of unusual cases, explain Company procedures related to such applications, including inspection procedure, deposit requirements, explanation of applicable rates, etc.
• Accept requests for work required for the proper maintenance of service, appliances, meters, etc., and explain Company procedures and, where possible, quote probable costs
• Answer customer billing inquiries, accept requests for duplicate bills, explain or arrange for explanation of rate applications, and method of reading meters, etc
• Answer customer inquiries on collection problems, such as making or extending payment arrangements, determining responsibility for charges, authorizing reconnection of service, etc., within limits of prescribed procedure
• Answer customer inquiries on meter reading matters, such as explaining the reason that a meter was not read or billed, arranging for meter reading access, accepting customer supplied meter readings, etc., within limits of prescribed procedure
• Interview customers concerning collection and credit problems including, but not limited to: collection of unpaid accounts for gas and electric service, discontinuance reminders and notices for delinquent energy, security deposits, and sundry sales balances, payment arrangements, shut-offs for non-payment, responsibility for charges and explaining related company policies and BPU Tariff regulations, and other related clerical work
• Assist in work of other departments, as required and assigned
• Assist employees of a higher classification, under close supervision, as assigned
• Perform other similar or less skilled related Center work, as assigned
  
  

Job Qualifications

• Must have a minimum of a high school education, or GED
• Must have exceptional pose and tact, as indicated by the ability to handle routine and more complex customer contacts in a pleasant and courteous manner and to explain procedures related to the work of customer and Marketing Services, and collection and credit activities
• Must be generally familiar with the territory served by the Company
• Must be generally familiar with codes and rates and their applications, and have a specific knowledge of the more commonly used rates
• Must be generally familiar with the more commonly used electric and gas Appliances, and more commonly used rates their applications
• Should have a general knowledge of the operation and construction of electric and gas meters and of wiring and piping rules and regulations
• Must be neat and accurate in work as indicated by the ability to compile data and to prepare orders, forms, and statements which are used without independent check
• Must be able to understand, transmit, and apply oral and written instructions
• Should be able to interpret simple financial statements and credit reports
• Should have a knowledge of governmental regulations related to credit work
• Must have a general knowledge of the Customer Operations organization, of departmental functions, and of procedures within the department incident to assigned work
• Must have a general knowledge of the Customer Operations organization, of departmental functions, and of the procedures within the department incident to assigned work
• Should have good computer skills
• Must satisfactorily pass designated tests (see letter dated May 1, 2002 entitled Pre-Selection Testing)
• Compliance with the Department of Energy’s regulation 10 CFR 810 is required
  
  

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.

Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO INFORMATION (Click Link Below)

Know your Rights: Workplace Discrimination is Illegal

Nearest Major Market: Newark

Nearest Secondary Market: New York City

Job Segment: Call Center, Compliance, Customer Service, Legal