What are the responsibilities and job description for the Payment Operations Team Lead position at recruitAbility?
Our client is a leading settlement administrator. They are looking to hire an Payment Operations Team Leader who is responsible for leading and managing a team.
What's You Get to Do
- Manage a team Project Managers that has under them a team of Analysts and Client Service Representatives to effectively manage and meet competing deadlines and priorities.
- Train team members to ensure quality control for various aspects of each QSF docket, including accuracy of Claimant information and proper execution of legal documents across multiple dockets
- Assist portfolio managers with the necessary resources to prioritize and act on escalations created by internal and external entities.
- Managing day-to-day operations: Assigning tasks, providing guidance, and supporting the team
- Manage team timesheet approvals and monitor team PTO and requirements
- Setting goals and ensuring team members progress towards company goals and objectives while adhering to company policies
- Hiring and training new employees/team members
- Evaluating performance: Conducting regular performance reviews and appraisals
- Providing feedback: Offering constructive feedback to help employees improve their skills
- Training and development: Identifying growth opportunities for employees and arranging training sessions
- Team building: Organizing team-building activities and encouraging collaboration
- Employee engagement: Creating an environment where employees feel valued
- Managers should have strong communication and leadership skills and be able to adapt to the needs of their team.
- They should also be knowledgeable about employee relations, performance management, and conflict resolution.
KNOWLEDGE, SKILLS, AND ABILITIES
Required:
- Strong communication, leadership, and conflict resolution skills
- Bachelor’s degree required
- 10 years managing a large team of widget processors
- In one of the following industries:
- Claims processing (Insurance or Healthcare)
- Payment processing (Finance, Insurance, Healthcare)
- Industry and work experience is highly regulated, high-risk operations, claimant human suffering, and demanding clients
- BPO or HR Outsourcing operations (Payroll, 401k, Pension, Benefits Administration)
- Experience with tech-enabled processing and automation is required
- Experience working with India is highly preferred
- Proven track record of responding quickly and soundly to customer escalations/needs
- Must demonstrate history of leading with data, strong planning, strong team performance tracking, coaching and development, strong performance management routines
- Ability to exercise discretion in the processing of confidential matters
- Outstanding Customer Service and decision-making skills
- Excellent verbal, written, organization, analytical and interpersonal skills
- Strong computer skills, including proficiency with Microsoft Office
- Establish and maintain good working relationships with internal and external stakeholders
Preferred:
- Preference to grow teams and help mentor others to grow in their careers
- Experience building high performing teams and delivering innovative solutions
- Passion for problem solving and creating solutions
- Work onsite in Houston Galleria office
BENEFITS
- 401(K) retirement plans with matching contributions.
- Comprehensive health insurance coverage.
- Dental and vision insurance plans.
- Parental leave to support work-life balance.
- Short-term and long-term disability coverage.