What are the responsibilities and job description for the Plant IT Support Specialist position at Recru?
Contract-to-hire
50% travel
Plant IT Support Specialist
Essential Duties & Responsibilities
- Provide second- and third-level desktop support for PC/LAN, laptops, and workstations for end-users, including senior management and plant operators.
- Act as the primary onsite IT support resource for communications, coordination, projects, and client relations.
- Ensure compliance with Plant and OSHA safety guidelines and policies.
- Maintain familiarity with plant outage procedures, alerts, emergencies, and overall plant operations.
- Update, monitor, and manage the ticketing system.
- Prepare routine reports on issues and provide recommendations to management.
- Utilize technical and procedural documentation for Help Desk, desktop/laptop configuration standards, and installation procedures.
- Configure and deploy new desktop and laptop systems.
- Troubleshoot and resolve hardware, software, and printing issues.
- Support IT-related projects, including office moves and special onsite IT initiatives.
- Coordinate and support meetings and video conferencing needs.
- Partner with site administrators to address site-specific IT requirements.
- Provide hardware and software to users as approved, manage asset tagging, and maintain inventory.
- Install, configure, relocate, and decommission PC equipment as needed.
- Collaborate effectively with technical teams to resolve office projects, upgrades, and vendor issues.
- Establish and maintain positive working relationships with clients.
- Travel regularly to plant sites (primarily within the area, but occasional travel to other sites required).
- Work overtime and occasional weekend shifts as needed.
Knowledge, Skills, & Abilities
- Proficiency with computer hardware devices (Dell, Lenovo, network printers).
- Experience with Microsoft Windows 10/11.
- Strong background with Microsoft Office 365, Cisco AnyConnect VPN, MS Outlook/Exchange, and MS Teams.
- Microsoft certifications (MCP, MCSE) preferred.
- Familiarity with Apple devices (iPhone, iPad, MacBook) a plus.
- Excellent verbal and written communication skills to support client interactions.
- Experience with remote control tools and Intune (MEM) computer enrollment.
- Ability to work independently with minimal supervision.
Physical Requirements
- Ability to lift up to 50 lbs as needed.
- Occasional lifting required to perform job duties.
Working Conditions
- Fast-paced office environment with frequent collaboration on multiple projects.
- May work with other team members across different tasks simultaneously.
