Treatment Specialist (Admissions

We are currently seeking an experienced and compassionate Treatment Specialist to join our dynamic behavioral health team. This role offers a unique opportunity to make a meaningful impact in the lives of individuals and families struggling with substance use and co-occurring disorders.

The Treatment Specialist serves as the first point of contact for prospective clients and referral sources, guiding individuals through the admissions process with empathy, professionalism, and urgency. The ideal candidate possesses strong customer service, communication, and sales skills, along with a solid understanding of substance use disorder treatment and recovery.

Responsibilities

• Handle incoming calls from individuals seeking information about treatment programs and services
• Field calls from various lead sources and qualify prospective clients
• Conduct pre-admission and pre-medical assessments to determine clinical appropriateness and eligibility
• Capture insurance information and discuss health insurance benefits and financial requirements
• Explain facility programs, levels of care, and available services to determine the best treatment fit for each client
• Build rapport and establish trust through empathetic and compassionate communication
• Provide reassurance and crisis intervention support to individuals and families in distress
• Utilize strong interpersonal and closing skills to guide prospective clients through the admissions process
• Coordinate admissions from referral sources and collaborate with clinical and operational departments to ensure smooth patient transitions
• Coordinate travel arrangements and assist prospective clients with finding cost-effective flight options when needed
• Maintain accurate, real-time documentation and note taking in Salesforce CRM and other systems
• Accurately disposition calls and maintain electronic records of all interactions
• Stay in consistent communication with clients until safely received by transportation staff or facility personnel
• Adapt communication and engagement strategies based on varying lead sources and client needs
• Assist with prioritization of pre-admission assessments to help achieve targeted census goals
  
  
  

Required Education

A qualified candidate must possess adequate education, experience, and knowledge regarding the nature and treatment of alcoholism and drug addiction. Candidates should:

• Understand the principles and techniques of alcohol and drug counseling
• Be knowledgeable of community resources available to individuals struggling with addiction
• Demonstrate skill in applying counseling and communication techniques effectively
  
  
  

Requirements & Qualifications

• Minimum 2 years of experience in healthcare admissions, behavioral health admissions, registration, call center, or customer service environment
• Previous experience in substance use disorder treatment strongly preferred
• Exceptional verbal and written communication skills
• Strong customer service, sales, and objection-handling abilities
• Empathetic, compassionate, and professional demeanor
• Ability to evaluate an individual’s needs and recommend appropriate treatment options
• Strong multitasking and real-time problem-solving skills
• Ability to work effectively in a fast-paced environment
• Proficient with computer systems, electronic medical records, CRM platforms, and standard office software
• High school diploma or equivalent required
  
  
  

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Bonus opportunities
  
  
  

Join a team dedicated to changing lives and helping individuals begin their recovery journey with dignity, compassion, and support.