Patient Care Coordinator (PCC) - Overnight Shift

Looking to gain hands-on experience in the mental health and substance use field? The Recovery Center of Niagara is a dedicated care and treatment organization serving individuals with substance and alcohol use disorders. We are a patient-first team that places quality of care above all else, always looking to inspire hope and model ongoing coping skills for those in recovery.

As a Patient Care Coordinator, you will provide vital support to reduce barriers to treatment and keep clients engaged in care. Acting as a positive role model, you will ensure facility safety, assist the clinical team, and foster a supportive healing environment.

Communicate: Coordinate with counselors and nursing staff regarding patient care and issues.

De-escalate: Assist clinical and nursing staff in de-escalating behaviorally compromised patients.

Room & Census Checks: Conduct room checks and perform census checks every 1 hour.

Transport: Safely transport patients throughout the facility

Monitoring: Ensure patients adhere to the program schedule and observe for inconsistent behavior.

Admissions: Search and record new admissions belongings, screening for contraband with staff.

Laundry & Linens: Monitor supplies, replenish as needed, manage dirty laundry bags for housekeeping, and return clean linens to patients.

Schedule

Overnight shift: 7:00 pm to 7:30 am, three days a week with every other weekend required.

• Minimum Qualifications:

  • High school diploma or equivalent
  • One (1) year of related work experience

  Skills:

  • Detail oriented
  • Great interpersonal skills
  • Strong communication skills
  • Be kind - we’re here to help people and provide the best possible patient care
  • Be empathetic - understand that our patients are here to get better
  • Be emotionally intelligent - understand that patients can often be emotional over seemingly insignificant issues, and it's not personal!
  • Must be able/willing to de-escalate hostile situations
  • Willingness to learn

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.