Operations Supervisor (Collections Supervisor)

You can G.R.O.W. with Us by becoming our Collections Operations Supervisor for our Maltby Yard location

ROLE:  

Responsible for supervising, coaching, and supporting operational employees to ensure we provide safe, consistent, and excellent service to the communities we serve. This role will spend the majority of the time in the field supporting drivers.

Essential Responsibilities

• Manages a team of drivers and/or other operational employees to ensure the day-to-day garbage and recycling collection occurs in a safe and effective manner.  
• Engages employees pre-shift and post-shift to ensure safety and service quality standards are met.
• Coaches’ employees through direct and candid feedback regarding safety protocols, standard operating procedures, and the customer experience. 
• Assigns employees to balance workload and special pickups for timely services. 
• Arrange alternate coverage of service in case of employee absence or equipment failure.
• Ensures the accountability of route completions. May analyze routes, make recommendations, and implement routing changes.
• Monitors work to ensure efficient and effective operations. 
• Observe collection practices on the routes and ensure safety  policies and procedures are adhered to.
• Investigate and resolve customer inquiries and complaints. May include responding to and corresponding with jurisdictional staff.
• Plays a key role in building a strong driver team by actively participating in the hiring process, conducting interviews, and selecting candidates who demonstrate reliability, professionalism, and a commitment to safety and service excellence.
• Actively engages with the driver team to foster a culture of accountability, respect, and collaboration, reinforcing the values of employee ownership. 
• Leads by example to create a workplace where employees feel valued, supported, and committed to shared success.
• Uses real-time insights to support and guide drivers, addressing issues before they become problems and fostering a culture of safety and success.
• Leverages technology and data to identify performance trends and proactively coach drivers, ensuring continuous improvement and accident prevention.
• Plays a key role in building a strong driver team by actively participating in the hiring process, conducting interviews, and selecting candidates who demonstrate reliability, professionalism, and a commitment to safety and service excellence.
• Generates and analyzes operational reports and make recommendations as appropriate.
• Performs or reviews pre- and post-trip inspections and all elements of the Recology safety scorecard, 
• Investigates and reports on worker injuries, accidents, and other incidents.
• Maintains time records and manage attendance issues, providing timely feedback when necessary. 
• Drives trucks, as needed.
• Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.
• May dispatch or be back-up for dispatch duties.
• May participate in community and business meetings and events on behalf of the company.
• Other duties as assigned.

QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.  A typical way to qualify is:

• Possession of a high school diploma or GED.
• Bachelor's degree preferred.
• One year of management experience in waste industry/recycling programs, transportation, production and logistics operations or related field preferred     
• Valid Drivers License.
• Class "B" Commercial Drivers' License preferred upon hire or within six months of hire.
• Requires the confidence and assertiveness to directly engage with employees to address performance concerns, provide clear feedback, and drive accountability in a professional and constructive manner.
• Demonstrates leadership courage by proactively engaging and coaching employees. 
• Principles of employee training, supervision, and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.
   

Skill and/or Ability to:

• Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
• Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
• Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
• Demonstrates ability to use computers and technology capabilities.
• Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
• Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
• Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
• Effectively and productively engages with others and establishes trust, credibility, and confidence.
• Promotes collaboration and assists others with their initiatives and efforts.
• Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
• Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
• Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.

RECOLOGY OFFERS:

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

RECOLOGY BENEFITS MAY INCLUDE:

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

SUPPLEMENTAL INFORMATION

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.