What are the responsibilities and job description for the Parts Counter Sales position at RECHTIEN INTERNATIONAL TRUCKS INC?
Carolina International Trucks is seeking a highly motivated and experienced Parts Counter Sales Representative. This person is responsible for providing exceptional customer service by assisting customers in identifying and purchasing the correct parts for their medium and heavy-duty truck needs. This involves utilizing product knowledge, navigating inventory systems, processing orders, and building strong customer relationships.
Responsibilities:
- Greet and assist customers in person and over the phone, providing prompt and courteous service.
- Accurately identify and locate parts using catalogs, computer systems, and other resources.
- Provide technical advice and recommendations to customers regarding parts selection and application.
- Process sales orders, including pricing, invoicing, and payment collection.
- Manage inventory, including receiving, stocking, and organizing parts.
- Maintain a clean and organized work area.
- Handle customer inquiries and resolve issues efficiently and professionally.
- Build and maintain strong relationships with customers, fostering repeat business.
- Stay up-to-date on product knowledge, industry trends, and company promotions.
- Collaborate with other team members to ensure smooth and efficient operations.
- Adhere to all company policies and procedures.
Qualifications:
- High school diploma or equivalent.
- Proven experience in parts sales or customer service, preferably in the medium and heavy-duty truck industry.
- Strong knowledge of automobile parts and terminology.
- Excellent communication and interpersonal skills.
- Ability to use computer systems and navigate inventory software.
- Strong problem-solving and decision-making skills.
- Ability to work independently and as part of a team.
- Ability to lift and carry heavy objects (if applicable).
- Valid driver's license.
About Carolina International Trucks
Founded in 1992, Carolina International Trucks is the largest commercial truck dealer in South Carolina. We sell, service and support medium, heavy and severe service International Trucks, IC Buses, Hino Trucks, and Mitsubishi Fuso medium-duty commercial work trucks. We move our customers forward with innovative products backed by quality service. The dealership has more than 270 employees, a state-of-the-art paint booth and body shop in Columbia, more than 130 service bays and over $7 million in stocked parts to support vehicle uptime. Carolina International Trucks Idealease provides trucks for lease and rental supported by mobile maintenance services. With locations in Columbia, Charleston, Conway, Florence, Greenville, and Greer, South Carolina International Trucks, we have a presence covering the entire state to help keep your business moving.
We have prided ourselves on being one of the region’s premiere dealers for more than 30 years. A reputation built through the hard work of each employee at our company, and through customers who continually challenge us to find new transportation solutions. We look forward to providing the same great service to you.
Carolina International Trucks is an equal-opportunity employer and values diversity. We encourage all qualified candidates to apply.