Client Onboarding Manager

At Recall Masters, the client experience starts long before go-live, and this role sits at the center of it. We are looking for a polished, proactive, client-facing professional to lead onboarding communication for new customers and ensure every implementation feels organized, high-touch, and confidence-inspiring. As our Client Onboarding Manager, you will become the trusted guide for clients during one of the most important phases of their journey with us, building momentum, aligning stakeholders, and helping turn a signed customer into a successful long-term partner.

This is not an administrative handoff role. It is a strategic, relationship-driven position for someone who knows how to manage details, drive follow-through, and keep clients informed and engaged. You will serve as the bridge between internal teams, client stakeholders, technical contacts, and ongoing account management, helping ensure a smooth onboarding experience from kickoff to launch.

What You’ll Do

• Serve as the primary point of contact for clients throughout the onboarding process
• Build strong client relationships from day one and create a professional, high-confidence onboarding experience
• Identify, engage, and coordinate with the client’s DMS contact, administrator, or other technical point of contact needed to support implementation
• Keep onboarding projects moving by communicating milestones, gathering required information, and ensuring timely follow-up on open items
• Provide clients with clear, proactive updates on what has been completed, what is in progress, and what comes next
• Partner cross-functionally with internal teams to ensure onboarding stays aligned, organized, and on schedule
• Help manage go-live readiness and create a seamless transition from implementation to ongoing account support
• Officially hand off live clients to the Performance Manager with strong continuity and a complete understanding of account status and next steps
• Elevate the overall client experience by bringing consistency, accountability, and professionalism to every interaction
  
  

What Makes You a Great Fit

• You have worked in a client-facing role for 3 or more years
• You are an exceptional communicator who knows how to build trust, create clarity, and keep people aligned
• You are highly organized and detail-oriented, with the ability to manage multiple clients and moving parts at once
• You are proactive by nature and do not wait for things to fall behind before taking action
• You are comfortable working with both business stakeholders and technical contacts
• You bring follow-through, ownership, and calm professionalism to every stage of a project
• You thrive in a fast-moving environment where client experience and execution both matter
• You enjoy being at the center of coordination and know how to create momentum across teams
• Experience in onboarding, client success, implementation, account coordination, SaaS, dealership operations, or DMS-related environments is strongly valued
  
  

Compensation & Benefits

This is a high-impact, client-facing role with a total compensation range of $80,000 to $100,000, including base salary plus performance bonus. We want this role to attract professionals who take pride in execution, communication, and customer success, and the compensation reflects the importance of that contribution.

Benefits

Recall Masters also offers a strong benefits package and employee perks designed to support both professional performance and personal well-being, including:

• Medical benefits, plus dental and vision coverage
• Paid time off and family leave
• Paid holidays
• Free snacks
• Dog-friendly work environment
• A collaborative, growth-oriented team environment where your work has a visible impact
  
  

Why Join Recall Masters

Recall Masters is a fast-growing B2B SaaS company helping dealerships and enterprise automotive clients improve recall-related service revenue, operational efficiency, and customer engagement. We operate at the intersection of technology, operational performance, and customer impact, giving our team the opportunity to solve real business problems in a market that matters.

Joining Recall Masters means stepping into a company with momentum, strong client value, and real opportunity to make your mark. You will have the chance to shape how clients experience our brand from the very beginning, play a visible role in successful launches, and help build a world-class onboarding function inside a growing organization. You’ll also join a company that cares about creating a positive employee experience, with meaningful benefits, supportive policies, and the kind of perks that make work more enjoyable day to day.

If you are energized by client communication, implementation momentum, and creating an exceptional customer experience, we would love to hear from you.