Operations Manager

Overview

We are seeking a proactive, organized, and dependable Real Estate Operations & Marketing Assistant to support the daily operations and continued growth of a fast-paced real estate business.

This role will be responsible for helping manage our CRM and lead follow-up systems, supporting active real estate transactions, coordinating marketing and social media efforts, maintaining client communication, and ensuring important tasks and deadlines do not fall through the cracks.

The ideal candidate is highly organized, comfortable with technology, able to manage multiple priorities, and confident taking ownership of tasks. This position requires someone who can work independently, communicate professionally with clients and business partners, and help create systems that make the business more organized and efficient.

Duties and Responsibilities

• Manage and maintain the real estate CRM, ensuring leads, clients, contacts, notes, tasks, and follow-up plans remain accurate and up to date
• Monitor lead follow-up systems and help ensure prospective clients receive consistent and timely communication
• Assist with client communication, appointment scheduling, email management, and general administrative support
• Provide transaction support from contract to closing, including tracking deadlines, organizing documents, coordinating with lenders, title companies, inspectors, cooperating agents, and other parties involved in the transaction
• Maintain organized digital files and transaction records
• Assist with listing preparation, including gathering property information, coordinating photography and marketing materials, and preparing listings for launch
• Support social media and marketing efforts by creating, scheduling, and publishing content across various platforms
• Assist with the creation of marketing materials, email campaigns, client communications, and promotional content
• Help maintain consistent branding across social media, marketing materials, and client communications
• Track important business metrics, lead activity, transactions, closings, and marketing performance
• Assist with client appreciation events, community events, open houses, and other business-related activities
• Identify opportunities to improve systems, processes, organization, and overall business efficiency
• Communicate professionally with clients, agents, vendors, lenders, title companies, and other business partners
• Assist with database management and past-client follow-up programs
• Help coordinate calendars, appointments, meetings, and important deadlines
• Perform additional administrative and operational duties as needed to support the growth of the business

Skills and Qualifications

• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Ability to manage multiple projects, deadlines, and priorities in a fast-paced environment
• Comfortable learning and using CRM systems, transaction management platforms, social media platforms, and other business technology
• Strong attention to detail and ability to follow established processes
• Self-motivated with the ability to work independently and take ownership of responsibilities
• Professional and comfortable communicating with clients and business partners
• Experience with social media management, marketing, content creation, or graphic design is preferred
• Experience with administrative support, customer service, real estate, sales, or transaction coordination is preferred but not required
• Familiarity with real estate CRMs, Follow Up Boss, Dotloop, Canva, Google Workspace, social media platforms, or similar technology is a plus
• Ability to handle confidential client and business information professionally
• Willingness to learn, adapt, and grow as the business continues to expand

Ideal Candidate

The ideal candidate is someone who enjoys organization, problem-solving, communication, and helping a business operate effectively. You should be comfortable taking initiative, identifying what needs to be done, and following tasks through to completion.

This position is an opportunity to become an important part of a growing real estate business. We are looking for someone who wants more than just a list of daily tasks. We want someone who can take ownership of their role, help improve our systems, support our clients, and grow alongside the business.

Pay: From $15.00 per hour

Benefits:

• Paid time off

Work Location: Hybrid remote in Canton, OH 44718

Salary : $15