Front Office Administrator

Job Description

Rebound is looking for a Front Office Administrator. The Front Office Admin will work in collaboration with Front Office Manger and staff to implement best practices for front office processes including: planning; staff communications; customer service; systems, training and scheduling. Provides administrative support for front office manager and clinicians in the day-to-day operations of the clinic. Sets the standard for delivering excellent responsive customer service for our patients. Serves as a liaison to clinic and administrative team.

• Greets and welcomes patients warmly, ensuring a positive first impression and professional clinic atmosphere.
• Manages front office operations, including scheduling, administrative duties, and coordination of best practices with guidance from leadership.
• Proficient in Raintree, EMR systems, and Microsoft Office; accurately inputs patient data and uses scheduling guidelines to optimize workflow.
• Prepares and verifies patient charts, ensuring all required information and signatures are complete while maintaining strict confidentiality.
• Supports clinic operations by covering absences, maintaining a clean and functional environment, and coordinating routine maintenance as needed.
• In the absence of a Manager or Lead, handles office equipment training, internal communications, and posting company updates.
• Actively participates in training, identifies workflow improvements, and communicates clinic needs to leadership.
• Performs additional duties as requested to support clinic efficiency and uphold Rebound’s professional image.