What are the responsibilities and job description for the Restaurant Manager, AM position at Rebel Hotel Company?
The Restaurant Manager is responsible for leading the daily operations of El Encanto's breakfast and lunch dining experiences, ensuring every guest begins their day with exceptional service, refined cuisine, and genuine hospitality. This hands-on leadership role oversees all front-of-house operations during the morning and afternoon service periods while fostering a culture of excellence, collaboration, and personalized luxury service.
Working in partnership with Culinary and resort leadership, the Restaurant Manager drives operational excellence, team development, financial performance, and memorable guest experiences that reflect the timeless elegance and elevated hospitality of El Encanto.
Main Duties And Responsibilities
Luxury Guest Experience & Service Excellence
Working in partnership with Culinary and resort leadership, the Restaurant Manager drives operational excellence, team development, financial performance, and memorable guest experiences that reflect the timeless elegance and elevated hospitality of El Encanto.
Main Duties And Responsibilities
Luxury Guest Experience & Service Excellence
- Lead all aspects of breakfast and lunch service, ensuring seamless, personalized, and attentive guest experiences.
- Maintain exceptional service standards by actively engaging with guests, anticipating needs, and resolving concerns with professionalism and urgency.
- Monitor the dining room throughout service to ensure quality, presentation, cleanliness, and ambiance consistently reflect the resort's luxury standards.
- Partner with the culinary team to ensure accurate, timely food delivery and exceptional execution.
- Foster meaningful guest interactions that build loyalty and create memorable dining experiences.
- Recruit, train, coach, and develop front-of-house team members while cultivating a culture of accountability, collaboration, and hospitality.
- Lead daily pre-shift meetings to communicate service priorities, guest preferences, VIP arrivals, and operational updates.
- Provide real-time coaching throughout service to reinforce standards and recognize outstanding performance.
- Complete performance evaluations, coaching conversations, scheduling, and development planning to support employee growth.
- Promote a positive, respectful, and inclusive work environment that encourages teamwork and continuous improvement.
- Oversee daily restaurant operations, including opening procedures, staffing, scheduling, cash handling, inventory controls, and service execution.
- Monitor labor productivity, payroll, supply usage, and departmental expenses while supporting financial objectives.
- Ensure compliance with all health, safety, sanitation, responsible alcohol service, and company policies.
- Maintain the appearance, cleanliness, and organization of all front-of-house areas to reflect luxury hospitality standards.
- Identify opportunities to improve operational efficiency while maintaining exceptional guest satisfaction.
- Partner closely with Culinary, Front Office, Housekeeping, Catering & Events, Engineering, and other departments to ensure a seamless guest experience throughout the resort.
- Communicate guest preferences, service opportunities, and operational needs proactively with leadership teams.
- Support special events, holiday programming, and resort initiatives as business demands require.
- Serve as a visible leader and ambassador for El Encanto by demonstrating professionalism, integrity, and a commitment to exceptional hospitality.
- Contribute to a collaborative culture focused on innovation, service excellence, and continuous improvement.