Complex Sales Manager

Job Title: Complex Sales Manager

Location: New York, NY

Department: Sales & Marketing

Reports To: Area Director, Sales & Marketing

FLSA Status: Exempt

Work Type: On Site Position

Employment Type: Full-Time

Company: Rebel Hotel Company

About Rebel Hotel Company: Rebel Hotel Company is one of the fastest-growing third-party hotel management companies in the United States, recognized for delivering bold results, operational excellence, and distinctive guest experiences. We operate a diverse portfolio of full-service, lifestyle, and branded hotels across major metropolitan and resort markets. We are building a culture of leadership, innovation, and accountability—and we’re just getting started.

Job Summary: The Complex Sales Manager will identify, develop, and implement potential group and corporate travel opportunities for Life Hotel New York and The Renwick Hotel within the Rebel Hotel Company portfolio. This position reports to the Area Director of Sales & Marketing and will meet and exceed revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach. This position will manage accounts with travel throughout the year and negotiate rates.

Key Responsibilities

• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and/or possess a valid state driver’s license in order to make sales calls.
• Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
• Achieves allocated productivity goals and activity goals, as established by management.
• Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
• Follows up on all leads within 10-12 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Rebel hotels.
• Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
• Continually targets and prospects for new business through e-marketing, individual creativity and innovation.
• Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
• Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
• Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
  
  

Required Skills, Experience And Knowledge

• Should have 2-4 years of hospitality sales experience. Business travel, corporate accounts, and transient market experience preferred, additional group sales experience will be considered.
• Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
• Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
• Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
• Represents themselves, the hotel and Rebel Hotel Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
• Displays a neat, clean, and business-like appearance at all times.
• All other duties as assigned, requested or deemed necessary by management.
• Requires knowledge of general sales techniques and yield management experience.
• Requires highly developed customer service skills.
• Requires ability to hear, speak, read and write English fluently.
• Requires effective business writing skills.
• Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
• Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
• Understand and follow verbal/written instructions.
• Must be able to multi-task and prioritize activities and delegated duties in a timely manner.
• Solve problems and make sound business decisions.
• Respond to coaching, feedback and training. Strong and effective sales skills.
  
  

Working Conditions / Environment: The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-Time

Background Check Required: Yes

Salary Range: $85,000 annually

Benefits

• Competitive base salary and performance-based incentive plan
• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Career advancement opportunities within a rapidly growing company
• A chance to be part of the Rebel movement redefining hospitality leadership