What are the responsibilities and job description for the Credit Analyst position at RealREPP?
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Job Title: Credit Analyst
$65k
Key Responsibilities
Job Title: Credit Analyst
$65k
Key Responsibilities
- Maintain DSO & Minimize Bad Debt: Ensure consistent management of Days Sales Outstanding (DSO) and proactively reduce bad debt exposure.
- Customer Service & Collections: Review financial statements, establish appropriate credit limits, address customer inquiries related to collection issues, resolve account discrepancies, and manage short payments.
- Account Monitoring & Maintenance: Oversee assigned accounts, including customer calls, account adjustments, small balance write-offs, reconciliations, and credit memo requests.
- Collaborative Collections: Partner with Sales and Senior Management when necessary to expedite collections.
- Communication with Sales: Regularly communicate and follow up with the Sales Department to ensure timely resolution of customer account issues.
- Relationship Management: Foster strong, cooperative working relationships with dealers, sales teams, and customers.
- Additional Tasks: Complete other duties and tasks as assigned by the Manager.
- High-Volume Customer Outreach: Conduct frequent phone calls to delinquent customers to address outstanding balances.
- Customer Service Excellence: Provide professional, courteous service to dealers and the sales team, ensuring their satisfaction and resolving concerns promptly.
- Reporting: Prepare and submit weekly and monthly reports to the direct supervisor.
- Delinquency Notifications: Distribute monthly delinquency notices to customers.
- Dispute Resolution: Address customer disputes and work to resolve payment issues for outstanding balances.
- Internal & External Communication: Serve as the primary point of contact for both internal teams and external customers.
- Team Participation: Engage in team meetings and contribute to the planning of department activities.
- Goal Achievement: Meet and exceed defined department goals, activity metrics, and key performance indicators (KPIs).
- Experience: Minimum of 10 years of high-volume corporate collections experience.
- Systems: Infor and AS400 familiarity highly desirable.
- Knowledge: Strong understanding of billing and collections procedures with comprehensive accounts receivable knowledge.
- Attention to Detail: Ability to manage complex accounts while maintaining accuracy and thoroughness.
- Goal-Oriented: Results-driven with a focus on meeting or surpassing collection targets.
- Customer Service Commitment: Dedicated to providing exceptional service to both internal and external customers.
- Communication Skills: Excellent verbal and written communication skills to interact effectively with customers, colleagues, and management.
- Time Management: Ability to prioritize tasks and manage multiple responsibilities efficiently.
- Good Attendance: Regular and reliable attendance is required for this role.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*
Salary : $65,000