Onsite Concierge (Ovation Condominium)

Role: Onsite Concierge

Location: Atlanta, GA

Community: Ovation Condominiums

Pay Range: $24.00 – $26.00 per hour (depending on experience)

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Role Summary

RealManage Elevated Onsite is seeking an exceptionally polished and service-oriented Luxury Concierge to join our high-rise residential community. This early-morning front desk role is critical in setting the tone for an elevated resident experience by delivering impeccable, personalized service beginning at 6:00 AM. The ideal candidate thrives in a refined, fast-paced environment and is passionate about hospitality excellence, discretion, and attention to detail.

Responsibilities

•  Provide a warm, professional, and personalized welcome to residents and guests as they arrive and depart
•  Establish strong, trust-based relationships with residents, learning preferences and routines
•  Anticipate resident needs and proactively deliver tailored concierge services
•  Coordinate reservations, transportation, housekeeping, event services, and local experiences
•  Manage package deliveries, dry cleaning services, and special requests with precision and care
•  Maintain a polished and orderly front desk and lobby presentation at all times
•  Handle incoming calls, emails, and in-person requests with efficiency and professionalism
•  Monitor building access and ensure security protocols are followed while maintaining a welcoming atmosphere
•  Maintain accurate logs, records, and communication reports for incoming shifts
•  Prepare the property for the day’s operations, ensuring all service areas are guest-ready
•  Oversee early deliveries, vendor check-ins, and scheduled services
•  Promote a sense of community and assist residents as needed
•  Assist residents and contractors in utilizing the service elevator for maintenance, repairs, and move-in/out
•  Respond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staff
• At the end of each shift, the Concierge should provide the incoming Concierge with a summary of events and an update on building issues
•  Write detailed incident reports of significant events or activities, following policy and procedure
•  Collaborate with property management, housekeeping, and vendors to ensure seamless service delivery
•  Perform other duties as assigned by the General Manager

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

•  High school diploma or GED required
•  Minimum 2–4 years of experience in luxury hospitality, concierge services, or high-end residential properties
•  Exceptional communication and interpersonal skills
•  Strong organizational and multitasking abilities in a dynamic environment
•  Impeccable professional appearance and demeanor
•  Ability to exercise sound judgment, discretion, and confidentiality at all times
•  Proficiency with property management systems and Microsoft Office (or similar platforms)
•  Highly responsible & reliable
•  Ability to work well under pressure in a fast-paced environment
•  Ability to work cohesively with colleagues as part of a team
•  Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
• Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
• Manual dexterity to operate tools, equipment, and machinery safely.
• Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
• Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
• Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
• Ability to wear and use appropriate personal protective equipment (PPE).
• Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.
• Knowledge of local dining, entertainment, and service providers
• Experience working with high-net-worth individuals or luxury clientele
• Multilingual abilities are a plus

Pay and Benefits

$24.00 - $26.00 per hour (depending on experience)

Benefits Include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary : $24 - $26