Onsite Administrative Assistant (FVA51826)

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000 ), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities:

• Handling day-to-day tasks and communication in a fast-paced environment
• Assisting owners with questions regarding policies and procedures
• Assisting owners with HOA related issues and communicate to CAM when appropriate
• Opening all mail and packages and distribute appropriately
• At the direction of the CAM, electronically filing all invoices and send to CAM for processing.
• Invoicing property entities for water usage and confirm payment
• Invoicing property entities for employee vehicle passes and confirm payment
• Keeping all contact lists up to date
• Keeping all Homeowner packets up to date
• Using Google Drive, Microsoft Word, Excel, Outlook
• Keeping Security Binders up to date
• Keeping all owner files up to date
• Keeping owner portal up to date with monthly and annual documents
• Acting as an owner liaison between owners/guests and vendors, as needed
• Processing and making bank deposits twice weekly
• Keeping file and record retention system up to date
• Preparing meeting minutes for all Board of Director and Annual Meetings
• Assisting CAM with projects and meetings as requested
• Attending miscellaneous meetings when requested by CAM or Board of Directors
• Plus other work-related tasks as needed

• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements 
•    Ability to sit for prolonged periods at a desk and work on a computer.
•    Ability to occasionally stand, walk, bend, or reach as needed.
•    Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
•    Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
•    Visual acuity to read printed materials, spreadsheets, and computer screens.
•    Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
•    Ability to work in a standard office environment with moderate noise levels.
•    Ability to work a standard schedule, with occasional extended hours as required.
 

Pay and Benefits:

$22.00 to $24.00 / hour, depending on education and experience.

Benefits include:

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Life and Disability Insurance

· HSA (Required High Deductible Medical Plan to be eligible)

· FSA

· Education Reimbursement

· 401K matching

· Employee Assistance Program (EAP)

· 11 paid Holidays

Salary : $22 - $24