Administrative Operations Assistant (PTX51126)

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000 ), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Responsibilities:

Responsibilities will include working with leadership team to ensure timely, accurate delivery of Client Deliverables. A successful candidate must have a commitment to exceptional customer service and quality control, and be self-motivated, proactive, detail oriented and a team player.

Position Responsibilities

• At all times, demonstrate and promote the mission, values and culture of VCM, Inc.
• Check and respond to voicemails, emails and mail inbox throughout each day
• Enter and audit various data entry projects
• Assist when needed Pool Card and Gate Access programming
• Assist when needed in preparing on-boarding documents for new communities
• Assist in updating and creating community documents for county filing as directed
• Assist in uploading and/or auditing new community information
• Process print jobs, scanning and faxing, and filing as general office support when needed.
• Additional duties or projects, as assigned by the Director of Operations, as requested
• Plus other work-related tasks as needed

Qualifications:

• High school diploma or GED required. Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements 
•    Ability to sit for prolonged periods at a desk and work on a computer.
•    Ability to occasionally stand, walk, bend, or reach as needed.
•    Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
•    Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
•    Visual acuity to read printed materials, spreadsheets, and computer screens.
•    Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
•    Ability to work in a standard office environment with moderate noise levels.
•    Ability to work a standard schedule, with occasional extended hours as required.
 

Pay and Benefits:

$17.00 to $19.00 hour , depending on education and experience.

Benefits include:

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Life and Disability Insurance

· HSA (Required High Deductible Medical Plan to be eligible)

· FSA

· Education Reimbursement

· 401K matching

· Employee Assistance Program (EAP)

· 11 paid Holidays

Salary : $17 - $19