What are the responsibilities and job description for the Customer Service Representative position at Realm Health/Summit Alliance Financial/Reflection Glass?
About Share Partners
Share Partners is a leading insurance firm based in Dallas, TX, specializing in Medi-Share programs. We are dedicated to providing innovative and cost-effective healthcare solutions that align with Christian values. Our mission is to facilitate a community where members share each other's medical expenses, ensuring access to quality healthcare while fostering a spirit of mutual support and compassion.
At Share Partners, we pride ourselves on our commitment to integrity, transparency, and excellence. Our team of experienced professionals works diligently to offer personalized service and support to our members, helping them navigate their healthcare needs with confidence and peace of mind.
Join us at Share Partners and become part of a company that values collaboration, innovation, and the well-being of our community. Together, we can make a meaningful impact on the lives of our members and promote a healthier, more supportive world.
About The Role
Share Partners is currently looking for a passionate and dedicated Customer Service Representative to join our dynamic Customer Service department. In this role, you will be the first point of contact for our customers, ensuring their needs are met with professionalism, empathy, and efficiency. If you have at least 2 years of experience in customer service, are skilled in working in call center environments, and have a background or interest in insurance, this full-time hourly position may be perfect for you.
What You'll Do
- Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
- Resolve customer questions, concerns, and complaints and issues by providing accurate information and effective solutions.
- Provide exceptional support to customers by understanding their needs and demonstrating empathy.
- Maintain up-to-date knowledge of company products and insurance policies to accurately assist customers.
- Document customer interactions, issues, and their resolutions in the customer relationship management system (CRM).
- Collaborate with team members and other departments to ensure excellent service delivery.
- Meet or exceed key performance metrics, including call handling time and customer satisfaction scores.
- Proactively identify and report patterns or recurring customer concerns to improve processes.
Qualifications
PI262524159
