What are the responsibilities and job description for the Request for Assistance Analyst-6 position at Realign LLC?
Bellevue, Washington 98004 Posted April 15th, 2026
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Job Type: Full Time
Job Category: IT
Job Description
Job Title : Request for Assistance Analyst
Location : Bellevue, WA (ONSITE)
Full Time ONLY
Job Description
Must Have Technical Skills:
M365; IT IS; Digital: Microsoft Azure; ADG; PM
Roles & Responsibilities:
- Receive, acknowledge, and log incoming RFAs in FastTrack tooling (FTOP / CRM).
- Ensure the request is captured correctly with complete customer, tenant, workload, and contact details.
- Validate customer eligibility for FastTrack benefits as per the defined guidelines
- Assess whether the requested support is in scope for FastTrack
- Triage RFAs using defined FastTrack rules accurately
- Maintain 100% data hygiene in FastTrack systems
- Communicate professionally with customers and internal teams
Required Skills
BUSINESS CONTINUITY ANALYST
DATA ANALYST