Business Applications Systems Analyst I

Why RealCold?

Established in 2022, RealCold was founded to address the unmet needs of the food cold chain sector. By combining high-growth strategic locations, state-of-the-art facilities, and exhaustive offerings that include traditional storage programs and diverse value-added services (including DTC), the company has positioned itself as a collaborative and integrated provider for food retailers, producers, and distributors. This mission is reinforced through its highly bespoke solutioning and customer-centric approach. The RealCold platform operates a national, omni-channel network, inclusive of traditional storage offerings, as well as comprehensive direct-to-consumer programs, which can reach the majority of U.S. consumers within 1- or 2-day ground service. 

Role Overview:

As a Business Applications Systems Analyst I, the incumbent will function as a liaison between IT and users and have both business and technical expertise.  The incumbent will provide technical support, documentation, and be responsible for small projects while translating business needs into simple technical solutions. In addition to troubleshooting everyday issues, they will  gather requirements and maintain dashboards/reports that inform decision-making. This role will report within Operations IT and offers exposure to systems such as WMS and TMS.

 Essential Functions and Key Responsibilities:

• Reviews, analyzes, and evaluates user needs to create solutions that support overall business strategies.
• Provide first-line technical support for common software and basic networking issues; escalate complex problems to senior staff. 
• Documents system requirements, defines scope and objectives, and create specifications that drive system, dashboard, and process development and implementation.
• Document processes and troubleshooting steps; maintain FAQs and knowledge-based articles. 
• Support creation and maintenance of Power BI dashboards and reports (refresh data sources, run simple queries, format charts). 
• Will be responsible for onboarding tasks (equipment setup, account provisioning). 
• Work with vendors and internal partners under the direction of senior staff. 
• Research low-cost/built-in analytics features and flag useful tools. 
• Perform other duties as assigned (documentation, testing, data validation).

 Requirements of the Position:

• Associate’s degree in information systems, computer science, business, or related field (or equivalent experience). 
• Two years of related experience (internships, part-time work, coursework count towards this requirement). 
• Preferred Certifications: CompTIA A , Microsoft Power BI (DA-100), or similar.

 Knowledge, Skills, and Abilities:

• Basic technical literacy: Microsoft Office, browser navigation, and willingness to learn new tools. 
• Familiarity with database concepts and basic SQL is a plus. 
• Interest in data visualization and reporting; experience with Power BI preferred. 
• Strong communication and problem-solving skills. 
• Ability to manage tasks and follow through on assignments. 
• Eagerness to learn and grow in systems analysis and BI. 
• Able to work in short timeframe and under pressure
• Team spirit and autonomy
• Be passionate and engaged
• Strong communication skills, both oral and written
• Adaptability and interest in being part of a growing organization

 Work Requirements:

• Typical workweeks standard 40 hours with some overtime.
• Travel up to 25%

 Physical Work Environment:

• Ability to work in a temperature below 30 degrees for extended periods of time
• Prolonged period working in a warehouse environment
• Walking for up to 4 hours a day
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 
• Time will be spent in an office setting. 
• Environment may be fast paced.

Physical Requirements:

This is not an all-inclusive list, but it is intended to give an overview physical requirement for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law. While performing the duties of this job, the employee is regularly required to:

• Continually:        Sit, walk, speak, and hear
• Continually:        Type, write, and read
• Occasionally: Stand, carry, lift push and reach up to 15 lbs.

What We Offer You:

• Comprehensive benefits package to include medical, dental, vision, HSA, FSA, Short- and Long-Term Disability, and Life Insurance
• Bonus potential
• 401(k) Match
• Paid Time Off

RealCold is an Equal Employment Opportunity Employer.   We believe in providing employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.