Technology Adoption Specialist

We’ve evolved how we deliver technology to TIAA by moving many of our apps to Software-as-a-Service (SaaS) platforms. In doing so, we’ve created a situation where a significant amount of new technology has been put in front of associates with little guidance on how they should take advantage of the technology. Furthermore, SaaS platforms add new features and change at a rapid pace, faster than what many people can tolerate without assistance. In collaboration technology our engineers and support personnel have created guides and hosted events in addition to their core responsibilities, but the demand has become untenable. We have a need to hire additional people within collaboration technology dedicated to helping TIAA associates adopt the technology we bring to the organization.

Technology Adoption Specialist
Primary Objective
Get as many TIAA associates as possible to use more features of the apps that TIAA’s collaboration technology department provides to ensure we’re getting the maximum return on investment in our technology.
Job Responsibilities

 *   Partner with TIAA’s Learning & Development department to create TIAA specific learning content like videos, job aids, and success stories
 *   Create new and maintain existing knowledge base articles in TIAA’s technical knowledge base
 *   Maintain internal SharePoint websites by publishing news articles, promoting technology adoption, and keeping the content up to date
 *   Meet with TIAA associates from individual contributors, people leaders, and executive leadership understand their needs, provide best practices, and help influence strategy on collaboration technology
 *   Survey TIAA populations to understand how collaboration technology is used at TIAA, assess results that will influence the collaboration technology roadmap
 *   Facilitate in-person roadshows and other internal promotional events
 *   Author communications that inform TIAA associates of changes, new features, and promote the usage of collaboration technology within TIAA
 *   Host ‘office hours’ style weekly meetings where any TIAA associate can join to get guidance on how to use collaboration technology
 *   Provide basic guidance to TIAA associates on using all technology
    *   To be clear, this is not a support job and will not require the person to be part of an incident support queue
 *   Assess the usage of technology platforms and proactively engage lines of business when they are not using the workspaces they have
    *   For example if a team in Microsoft Teams is not being used, reach out to the owner to offer support to get started, or recommend they delete the team
 *   Periodically meet with our vendors to understand their strategic roadmaps, understand how it affects TIAA associates, and create guidance for TIAA associates based on the information
 *   Monitor shared mailboxes, Viva Engage communities, and Teams channels for questions about the collaboration technology platforms
Preferred Skills

 *   Strong presentation & communication skills
 *   Experience with Microsoft 365 applications like SharePoint, Microsoft Teams, OneDrive, and Outlook
 *   Microsoft 365 Certified: Fundamentals<> certification
 *   Experience creating no code apps in the Microsoft Power Platform
 *   Experience creating SharePoint sites
 *   Experience operating with the agile methodology to get work done (Scrum & Kan Ban)
Travel
15% or less required
Job Location
No preference
Scope of Responsibility
We support all of TIAA and most of Nuveen, excluding Nuveen Global which already employs a technology trainer and any Nuveen affiliates that are not on the TIAA technology platform. This is approximately 20,000 associates.