What are the responsibilities and job description for the Network & Physical Security Systems Support Engineer position at Real Soft, Inc / Diversity Direct?
Job Title: Network & Physical Security Systems Support Engineer
Coverage Period: Through December 31, 2027
Location: Charlotte, NC (preferred); Iselin, NJ or Frisco, TX considered; Hybrid with weekend WFH
Schedule: Weekend on-call/scheduled shifts for SDA Migration change windows (recurring, standing requirement) plus select weekday hours for BAU support
Role Summary: This role supports Corporate Services IT and Network Engineering through a shared-resource model, covering weekend network change-window validation for physical security and facilities systems, and weekday BAU support across physical security infrastructure, general IT operations, and network migration documentation.
Required Skills: — Hands-on network change-window support (pre/post-change validation, MOP execution) — Working knowledge of SD-Access (SDA) or similar SDN architecture, at a validation/troubleshooting level — Direct experience with at least one enterprise VMS/access control platform (Genetec Security Center or Lenel OnGuard) — IP camera infrastructure troubleshooting (AXIS or comparable) — Standard IT support functions: provisioning, imaging, asset tracking, onboarding/offboarding — Strong written documentation skills — Ability to work standing weekend shifts as a core job requirement — Comfortable managing dual reporting lines across two internal teams
Preferred Skills: — Genetec Security Center or Lenel OnGuard certification — CCNA/CCNP or equivalent Cisco networking certification — AXIS Certified Professional or equivalent — Facilities/environmental monitoring systems experience — Scripting/automation exposure (PowerShell, Python) — ServiceNow or similar ITSM platform experience — Prior experience in regulated industries (financial services, healthcare)