Administrative Assistant - Sales Support

Administrative Assistant – Sales Support

Real Merchant Services
Niantic, CT
$24 per hour

About Us

Real Merchant Services is a fast-growing payment consulting company that helps businesses lower their credit card processing fees and upgrade their payment systems. Our team works with retail stores, restaurants, service businesses, medical offices, and e-commerce companies nationwide.

We are looking for a highly organized Administrative Assistant to support our internal sales team and assist with day-to-day operations.

Position Overview

This role will support our sales and onboarding teams by helping manage leads, organize client information in our CRM, assist with scheduling calls, and ensure communication between our agents and support teams runs smoothly.

The ideal candidate is detail-oriented, organized, and comfortable working with multiple software systems while managing several tasks at once.

Key Responsibilities

• Assign incoming leads to agents and track follow-up activity
• Monitor lead response times and ensure agents reach out promptly
• Update and manage client information in our CRM
• Schedule calls and appointments between agents and business owners
• Assist with internal and external email communication
• Monitor support tickets and follow up when necessary
• Help organize onboarding documentation and internal records
• Assist leadership with administrative projects and operational tasks

- Help with organizing company marketing/mailers

- Answering the phone

Qualifications

Preferred qualifications include:

• Previous administrative or office support experience
• Strong organizational and multitasking skills
• High attention to detail
• Excellent written and verbal communication
• Ability to work independently and stay organized in a fast-paced environment
• Comfortable learning and using software systems

Software & Technical Requirements

Candidates should be comfortable using:

• DocuSign
• Mailchimp
• Microsoft Office (Word, Excel, Outlook)
• CRM systems
• Zoom and other video meeting platforms

This position requires external communication via Zoom, so candidates must be comfortable speaking on camera when necessary and being recorded.

Compensation, Schedule & Benefits

Pay: $24

Schedule:
• Full-time position – 40 hours per week
• Monday through Friday
• In-office position located in Niantic, Connecticut

Benefits:
• 5 paid sick days per year after 90 days of employment
• Paid Time Off accrues at a rate of 1 hour for every 40 hours worked
• Paid company holidays after 90 days of employment
• Opportunity for growth within the company
• Supportive and collaborative team environment and opportunities for comission

Work Environment

• Work directly with company leadership and sales teams
• Collaborative office environment in our Niantic, CT office
• Opportunity to grow with a rapidly expanding company

How to Apply

Please submit your resume along with a brief message explaining your administrative experience and familiarity with the software tools listed above.

To confirm you read the full job description, please include the words “i love payments” in your application message.